Ward Administrator
Job summary
Are you an organised, motivated and customer-focused administrator looking for a rewarding role within a busy healthcare environment, if so, we are seeking Administrator's to provide high-quality administrative support to our multidisciplinary ward team and help deliver excellent care to our service users.
Working at the heart of the ward, you will play a vital role in ensuring patient information is accurately recorded, administrative systems run smoothly, and staff receive the support they need to provide outstanding care.
About the Role As a Ward Administrator, you will provide a comprehensive administrative and reception service, supporting clinicians, patients, carers and visitors. You will be responsible for maintaining accurate patient records, managing data systems, processing correspondence, coordinating meetings and ensuring the efficient day-to-day running of ward administration
Main duties of the job
Key Responsibilities
- Provide administrative support to a multidisciplinary ward team.
- Maintain accurate patient records using electronic patient record systems (EPRS) Rio/S1
- Support data quality processes and performance reporting.
- Deliver a professional and responsive reception service.
- Process telephone enquiries, emails and correspondence efficiently.
- To support the administration of team meetings and ward rounds, which may include taking minutes, co-ordination of invitations, collating of agendas and relevant paperwork for attendees as required.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
- Basic qualifications at GCSE Level (or equivalent) in English and Maths
- I.T. qualifications in Word, Excel or equivalent experience.
- NVQ 2 RSA 2 ECDL
Experience
- Administration background
- Data entry experience
- Filing and Reprographic experience (photocopying)
- Confidentiality Data Protection Act A range of secretarial processes / Admin procedures Microsoft Word and excel
- Excellent communication skills - written and verbal.
- Ability to work autonomously within a team and with other disciplines
- Good typing skills Accurate data entry Ability to work under pressure as part of a team or independently Organisational skills Good presentation/ standard of work
- Working in a team
- Experience of using databases
- Working in a Mental Health setting.
- Willingness to learn and take on responsibility for other tasks.
- Understanding of mental health issues
- Understanding of psychiatric terminology
- Database and Excel skills
- Microsoft PowerPoint
- Trained in the use of RiO or similar electronic patient record system
Other Requirements
- Able to deal with staff, visitors and clients in a courteous and helpful manner
- Ability to work under pressure. Able to exercise discretion and maintain confidentiality at all times.
- A flexible, enthusiastic and mature attitude. Adaptable to change
- Committed to team/service development and able to promote a positive image of the Service
- Enthusiastic and willing to learn, Proactive and Professional presentation
- Ability to learn new skills
- Team player
- Methodical approach to tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
West London NHS Trust
Address
H and F Mental Health Unit
37 Claybrook Road,
London
W6 8NF
United Kingdom
Employer's website
https://www.westlondon.nhs.uk