Application Developer
Job summary
Do you want to be part of shaping digital development within West Midlands Ambulance Service, working at the forefront of innovation, producing systems which support patient care? If so, then this is for you!
An exciting opportunity has become available for an Application Developer to join our well established IT team at Ambulance HQ, Brierley Hill.
The Application Developer will deliver a key role within the Digital team in designing and implementing innovative digital solutions, which realise positive improvements to the care we provide to our patients within the West Midlands.
Applicants must be qualified to a degree level in a technology / digital subject such as Information Technology or Computer Science along with significant demonstrable experience of developing innovative systems which are fit for purpose and provide value within Microsoft Power Platform.
Please see the jobs person specification for full requirements of the role.
**In person interviews will be held in Brierley Hill on Monday 9th 2026**
Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn.
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check.
The cost of a Standard or Basic check is £26.26 and is payable to our online provider at the time that the DBS application is submitted.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Job description
Job responsibilities
Size, Scope and Activity Required for the Role
The postholder will work directly with stakeholders of all levels and abilities to gather specifications, analyse options, then design, develop and implement applications and automations using both high-code and low-code/no code approaches, which are fit-for-purpose and meet legislative requirements and best practice guidelines.
The postholder will be the first point of contact in the Digital team for the support of existing digital solutions, including investigating and resolving issues as escalated by the IT Service Desk, and communicating those resolutions with the user in a clear and appropriate way.
The postholder will act as an escalation path and mentor for all non-IT Citizen Developer staff, providing comprehensive insight, support and guidance, to enable the successful configuration of complex digital solutions.
Contribute to the production of accessible user training and support documentation, which is written in a non-technical and appropriate manner for all developments undertaken by the Digital team and that these materials are available to Trust staff via the Trusts Knowledge Base function.
Contribute to the production, implementation and management of training for non-IT Citizen Development staff within the Trust, which is delivered in an appropriate manner through a range of accessible formats, and which meets Data Security and Protection Toolkit (DSPT) legislation.
Contribute to the provision of digital skills training within the Trust for all staff, including production and maintenance of comprehensive user training materials and demonstrations to enable the successful use of implemented digital solutions.
Must be willing to undertake training to fulfil the requirements of the job, which may include external training.
The postholder supports the Digital team in the planning, co-ordination and delivery of transformation activity, with a view of bringing increased value, efficiency and sustainability in the solutions provided to both staff and patients.
The post-holder will be comfortable working in a busy, complex and ever-changing, fast-paced environment. This includes collaborating and communicating with staff Trust wide of all levels, abilities and working backgrounds. For example, operational colleagues, corporate staff, emergency contact centre staff and directors at board level.
The postholder will attend and contribute to weekly digitally focused Digital and Data Group meetings to facilitate delivery of the WMAS digital programme.
The postholder will be expected to complete a wide range of pre-defined project documentation as part of their role, from project initiation and startup, through implementation, to closing handover documentation and briefing documents, to allow digital developments to successfully be utilised and supported by the appropriate teams/individuals.
To professionally lead, with freedom appropriate to the level of the post, a number of delegated projects and complex service improvement and transformation programmes, taking direction from senior Digital team colleagues.
High level of organisation and co-ordination skills.
Ability to prioritise tasks, work to and set deadlines, functioning effectively under pressure with competing demands.
Decisions and Judgements
Undertakes business analysis to identify and develop solutions which meet Trust requirements and provide improvements to user and/or patient experience.
Works in collaboration with others, to implement Trust wide digital transformation workstreams and projects, within given financial envelopes.
Ability to work to an excellent standard, both alone and as part of a team.
The post holder will be expected to compile solutions to technically complex problems and ensure that planned digital developments provide value towards the Trusts vision, values and strategic objectives.
Analyse workflows and implement digital improvements with as little disruption as possible, taking all stakeholders into account and ensuring solutions are developed in accordance with the Secure Systems Development Lifecycle model.
Draw together and present reasonable conclusions from a wide range of incomplete and highly complex evidence and data, which is at times sensitive or contentious, presenting this to services and programme boards in order that a decision or progress is achieved.
Make recommendations on new solutions, where there is no previous template, by analysing and interpreting highly complex requirements or options, with varying facets and conflicting opinions.
Demonstrable ability to analyse complex situations and provide a suitable and effective resolution.
The postholder will be expected to frequently utilise expert-level analytical and logical reasoning skills to understand a wide range of problems with varying Trust wide scale and then use proficient judgement and decision-making skills underpinned by research, theoretical knowledge and real-life experience to formulate a range of options and recommendations for solutions.
Communications and Relationships
The postholder will work with users across the Trust as a technical liaison, to discuss opportunities for positive transformation and support the delivery of these in a collaborative way.
Participate in discussions around wider system design, to support IT system procurements and enhancements.
The postholder will work with Trust staff networks to ensure all solutions developed meet useability and accessibility recommendations. This will require the postholder to communicate sensitive topics in an empathetic and reassuring manner, with tact and diplomacy.
Works with staff Trust wide of all levels and abilities, to gather information regarding existing working practices, processes and procedures, potentially outside of own area of expertise, assessing this information to understand and make recommendations on where digital developments could assist.
Be a champion of digital transformation, motivating others towards positive transformation, promoting and supporting robust communication and engagement across the Trust.
Experience communicating, presenting and building productive working relationships at all levels.
Excellent political and organisational awareness, to develop positive relationships with stakeholders.
Excellent oral and written communication skills. This may include the production of user guidance materials which provide instruction and training.
Ability to effectively summarise complex, technical concepts, into non-technical, simple language in a tactful, constructive manner, which promotes confidence and overcomes barriers to understanding.
The postholder will regularly meet with the Senior Application Developer to update on existing workloads, including highlighting any areas of concern and mitigating actions taken.
Systems
To be responsible to the Senior Application Developer for the efficient and effective delivery and onward support of digital developments and supporting services.
To assist the Senior Application Developer and other IT staff in ensuring and maintaining the confidentiality, integrity and availability of Trust IT systems and services.
The postholder will have ownership over their delegated tasks, accountable for the design and development of digital solutions which provide value to the Trust, and which comply with legislation and best practice guidelines.
The postholder will feedback on issues relating to business continuity within the systems that they are responsible for and ensure that regular testing is undertaken and recorded.
To support senior Digital team members in regular governance and auditing on our Power Platform developments, providing remedial actions where required.
To ensure digital developments are fully and accurately documented in accordance with industry best practice guidelines.
The postholder will work as an integral part of the Digital team, providing a key contribution to digital transformation tasks, such as the completion of project and benefits management documentation
Contributes to the collation of evidence for the Trusts Digital Technology Assessment Criteria (DTAC). DTAC enables the Trust to meet legislative and best practice standards for its digital health tools, by assessing them against the key areas of clinical safety, data protection, technical security, interoperability, useability and accessibility.
Completion and submission of own monthly timesheets in line with Trust policy.
The postholder provides a key role in assurance that all systems within the remit of the Digital team are maintained periodically to bring in improvements and new innovative techniques. This includes supporting the development process and may include the production of forms, surveys, and leading scoping (discovery) meetings with users of all levels.
Must possess full UK driving licence which must have been held for a minimum of 12 months.
For full information please seejob description link
Person Specification
Qualifications
- Qualified to degree level in a technology/digital subject such as Information Technology or Computer Science, to underpin and demonstrate a highly developed specialist technical knowledge across a range of modules and scientific areas. Modules may cover a variety of areas such hardware, software, governance and legislation or equivalent level of knowledge/relevant work experience.
- Evidence of Continued Professional Development in relevant areas.
Experience
- Significant demonstrable experience of developing innovative systems, which are fit for purpose and provide value within Microsoft Power Platform.
- Experience in some or all of the following: HTML, CSS, JavaScript, SQL Server, XML, .NET.
- Experience of working as part of a busy team/group on complex developments and workstreams.
- Working knowledge of emerging digital technology in the context of healthcare delivery, and how technology can have a positive impact on patient care.
Skills and Knowledge
- Must be willing to undertake training in order to fulfil the requirements of the job, which may include external training.
- Demonstrable ability to analyse complex situations and propose suitable and effective resolutions.
- Knowledge of relevant legislation and best practice guidelines in relation to digital developments.
- Advanced keyboard skills developed through experience and use of advanced IT systems and advanced functions of Microsoft Office 365 suite.
- Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Midlands Ambulance Service University NHS Foundation Trust
Address
Ambulance Headquarters
Waterfront Business Park
Brierley Hill
West Midlands
DY5 1LX
United Kingdom
Employer's website
https://wmas.nhs.uk/careers-staff-room/