IT Technician Apprenticeship

Our IT team supports our staff and pupils to use IT equipment effectively, providing trouble shooting support and ensuring our technology contributes to effective teaching and learning and the provision of high-quality education for all pupils.

• Provide day‐to‐day IT support for staff and students, managing support tickets and resolving technical issues
• Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
• Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
• Install and maintain hardware, software, applications, and network components
• Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
• Ensure safe installation of equipment and follow health & safety procedures
• Contribute to ongoing IT projects, website updates, e‐resources, and general support for the wider technical/administration team

Skills & Qualities:

• Strong communication, organisation, time‐management, and problem‐solving skills
• Ability to work under pressure, prioritise tasks, and adapt to new systems
• High accuracy, attention to detail, and confidence working with data
• Team player with good customer‐service skills and flexibility to support school needs

Experience:

• IT helpdesk support, troubleshooting, installations, and repairs
• Supporting networks, servers, wireless systems, and internet access
• Creating/managing digital resources and using assistive technologies
• Experience in a school environment desirable 

Knowledge:

• Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks
• Awareness of safeguarding, equal opportunities, and school data security requirements
• Ability to evaluate procedures, use initiative, and develop effective IT systems

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

• English GCSE, grade A-C or 4-9 (Desired)
• Maths GCSE, grade A-C or 4-9 (Desired)