Clinical Systems Specialist
Job summary
Do you want to play a key role in shaping how community services use digital tools to deliver outstanding care?
West Suffolk NHS Foundation Trust is looking for a Clinical Systems Specialist to join our friendly and supportive digital team. This is a great opportunity for an experienced SystmOne user or system specialist with a passion for digital transformation in healthcare.
In this role, you'll support the day-to-day use of SystmOne, manage configuration changes, developments and optimisation. Working closely with clinical and operational teams, you'll play a key part in ensuring our systems are user-friendly, safe, and support the delivery of high-quality care across our community and integrated services.
About You
We are looking for someone who:o Has in-depth experience with SystmOne in a clinical or digital support role.o Understands digital workflows and clinical system configuration in a healthcare setting.o Is passionate about user-centred design and collaborative working.o Can communicate effectively with both technical and non-technical stakeholders.o Is proactive, organised, and committed to continuous improvement.
Main duties of the job
To work within the Digital Transformation team, wider Digital Services department, and other key ICS wide stakeholders to develop, deploy, train, support and maintain community clinical system solutions.
To develop and maintain the required skills and competencies of a clinical systems specialist including advanced knowledge of the SystmOne EPR, Care Identity Service (CIS) for RA position/workgroup management, RPA development, App development, and various other systems as required.
To effectively monitor, manage and respond to service desk enquiries and communications received through various channels including a service mailbox, hornbill, and a telephony queue.
To establish training requirements, design lesson plans, create training resources, and deliver tailored training sessions to individuals, groups, and services through a range of methods and to varied audiences.
To provide specialist technical support for community clinical systems including issue identification and resolution.
To develop and maintain strong relationships with clinical services and proactively identify where a digital solution could function as an enabler or facilitator of enhanced service delivery.
To understand, inform, promote, and adhere to governance obligations and standards in the context of clinical systems.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see full job description and person specification attached for more details on role and responsibilities.
Person Specification
Education & Qualification
- Postgraduate/diploma level or equivalent experience.
- Project management qualification e.g. PRINCE2
Experience & Knowledge
- NHS digital services experience
- Establishing, monitoring and ensuring adherence to strategy, policy and quality standards that impact across the whole organisation.
- Knowledge of SystmOne
- Experience of planning, developing, testing, and implementing information systems.
- Delivering complex presentations to groups of people.
- Good understanding of IT systems.
- Good understanding of health care services in the community and wider Alliance organisations.
- Understanding of technical aspects of Information Security
- Experience of training delivery
- Experience of using MS Teams or equivalent platform to host meetings/training sessions
- Experience of using or managing a clinical system.
- Experience of developing Apps.
- Experience of RPA development.
- Knowledge of RA / RBAC processes.
- Experience of clinical systems training.
- Experience of working with DDaT suppliers.
- Experience of project management.
Skills & Abilities
- Excellent planning & organisational skills.
- Excellent communication skills.
- Ability to plan own workload in a fast-moving environment with competing priorities and willingness to accept challenge.
- Ability to work under pressure and plan own workload and the wider service workstack within set timescales.
- Able to assimilate and act upon complex information.
- Clear written and verbal communication.
- Ability to present complex information to a variety of audiences.
- Skilled user of IT, including Microsoft office
- Able to work within a multi-professional team.
- Ability to engage and motivate others.
- Ability to interpret and adhere to local and national legislation, policy, and guidance.
- Excellent report writing and presentation skills.
Personal Qualities
- Driven to actively contribute to the success, productivity, cohesiveness, and positive outlook of the Team.
- Able to manage conflicting priorities and manage time to meet ambitious deadlines in a dynamic and fast-moving environment.
- Self-motivated and able to work autonomously in a hybrid / remote environment.
- Keen to actively share knowledge and experience with others.
- Willingness to have a flexible approach to working hours/duties.
- Be able to travel to meet the needs of the service.
- Passion for developing high quality digital solutions for health & care services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital
Bury St Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk
- Company
- West Suffolk NHS Foundation Trust
- Location
- Bury St Edmunds, United Kingdom IP33 2QZ
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £38682.00 - £46580.00 a year
- Posted
- Company
- West Suffolk NHS Foundation Trust
- Location
- Bury St Edmunds, United Kingdom IP33 2QZ
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £38682.00 - £46580.00 a year
- Posted