Senior Business Intelligence Manager – Divisional Reporting
Job summary
West Suffolk NHS Foundation Trust are seeking an experienced and forward-thinking Senior Business Intelligence (BI) Manager to lead our divisional reporting function and drive high-quality insight across the organisation. This pivotal role sits at the heart of our digital and data agenda, ensuring the Trust has timely, accurate and meaningful information to support clinical excellence, operational performance and strategic decision-making.
As Senior BI Manager, you will lead a skilled team responsible for delivering a responsive, customer-focused BI service. You will oversee the development of reporting frameworks, dashboards and analytical products that empower staff at all levels to access, interpret and use data effectively. Working closely with clinical, operational, contracting, finance and executive colleagues, you will ensure that emerging requirements are fully understood and translated into robust BI solutions that align with national guidance and Trust priorities.
You will shape how the digital and data strategy is delivered, in line with organisational needs and broader digital transformation ambitions. This includes managing statutory submissions, maintaining high data quality standards, ensuring strong governance and leading improvements in data processing, automation and self-service capabilities.
The BI service works closely with colleagues within digital services and sits under the remit of the chief information officer.
Main duties of the job
- Lead the Trust's BI service, delivering high-quality reporting, analysis and insight.
- Manage BI teams, statutory data submissions and BI systems across acute and community datasets.
- Develop strategies, dashboards and data processes aligned with organisational priorities.
- Support clinical and operational decision-making, drive service improvement, ensure data quality, and maintain strong partnerships across internal and external stakeholders.
- Work closely with our data quality, data engineering and datawarehouse team on innovative approaches to analytics and reporting.
- Support and development of our staff and service is key to the success of this role.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyone's voice counts and you can #BeKnown for whoever you are.
Job description
Job responsibilities
Please see the full job description and person specification attached for more details on the job role.
Person Specification
Skills and Abilities
- Leadership skills, with the ability to motivate and empower others. Effective self-management and motivation.
- Excellent communication skills across a broad range of stakeholders. High standard of verbal, inter-personal, written and presentation skills. Ability to liaise and negotiate
- Ability to present complex information analyses to senior managers.
- Excellent computer literacy. Understanding of relational databases. Proven mathematical reasoning skills.
- Experience holding difficult conversations and evidence of dealing with and resolving conflicting opinions and priorities.
- Ability to analyse data to determine trends, including SPC methodologies
- Understanding of the NHS and knowledge of NHS structures/health economies. Knowledge of NHS information systems, data flows and sources.
- Experience of using and developing PowerBI dashboards and datasets
- Experience of using NCS Bedrock
- Experience of using national reporting platforms such as FDP.
Education & Qualification
- Educated to Masters level or demonstrable equivalent experience.
- Evidence of recent continuous professional development, including leadership/management and professional skills relevant to the post (e.g. technical courses, leadership/management courses, staff development, business cases)
- Evidence of project/programme management experience
- Participation / qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme
- Relevant professional membership (e.g. BCS, PMI)
- Qualification in information management / business intelligence
- PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI)
Experience and Knowledge
- Substantial experience in an NHS or public sector setting. Experience in close working with clinical and operational services. Detailed knowledge of processing NHS Information, relevant national guidance and NHS data definitions.
- Substantial experience in staff and team management
- Significant experience in managing a BI service.
- Experience of interpreting, analysing and presenting complex data. Sound grasp of analytical techniques and experience of using them.
- Advanced experience of a wide range of report writing and analysis tools
- MS SQL Server or equivalent experience Budget and resource management. Risk management. Project/programme management experience.
- Development and implementation of policies, SOPs, guidelines and projects from initiation to completion
- Good knowledge of business change techniques.
- Experience in developing and implementing roadmaps and strategies.
- Use of reporting tools linked to SQL databases incorporating OLAP "cubes"
- Use of MS Reporting Services
- Use of Business Objects
Personal Qualities
- Excellent team worker. Systematic in approach. Confident, highly motivated and able to use own initiative.
- Willingness and ability to adopt new/ different software reporting tools.
- Able to manage a varied workload and to prioritise effectively. Ability to work to deadlines. Ability to resolve problems effectively.
- Cope with new and constantly changing demands
- Willingness and ability to travel locally to support our BI teams working across WSFT sites, as well as within the region and nationally.
- Flexible approach to working hours/duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital
Hardwick Lane
Bury St. Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk