Senior Manager, Payment Product Management

JR0128064 - London

Senior Manager, Payment Product Management

Are you passionate about shaping the future of Western Union’s products and identifying new opportunities for growth? Are you ready to help transform the way money moves across global markets? Join Western Union as Senior Manager, Product Management.

Western Union powers your pursuit.

As a Senior Manager, Payment Product Management you will lead the development and enhancement of Western Union’s product offerings across markets and channels. You will support the execution of long-term product strategies, build business cases for new opportunities, and collaborate with cross-functional teams to drive sustainable growth.

Role Responsibilities

• Develop product strategy and manage product offerings, including value proposition, features, pricing, and distribution across all channels.
• Support Western Union’s long-term product vision through the initiation and execution of new product initiatives.
• Identify new business opportunities (products, services, up-sell, cross-sell) using customer insights, market research, and industry analysis.
• Research and explore new growth sources across mobile, internet/eCommerce, telephone, and other non-traditional channels.
• Investigate new market opportunities to identify potential product offerings, strategic alliances, and new consumer segments.
• Build clear business cases outlining revenue potential, prioritisation, and expected outcomes.
• Assist in sizing and scoping opportunities to determine both short- and long-term organisational benefits.
• Partner with Finance, Business Intelligence, Product Management, CRM, Marketing, ANM, Operations, and Systems to coordinate product-related deliverables.
• Collaborate with Marketing on growth initiatives, customer-segment efforts, and activities that support business goals.
• Coordinate and execute product strategies and programs that reinforce the Global Brand at the local customer-experience level.
• Monitor and recommend improvements to enhance the overall Western Union value proposition.
• Conduct competitive and comparative analysis to inform product direction and feature prioritisation.
• May lead and manage aspects of the product P&L.

Role Requirements

• University degree, plus 7+ years of related product management experience.
• (MBA preferred.)
• Experience analysing market data, industry trends, and customer insights.
• Strong ability to develop business cases and evaluate revenue opportunities.
• Experience working cross-functionally with finance, marketing, operations, systems, and product teams.
• Strong analytical, organisational, and communication skills.
• Ability to collaborate with multiple stakeholders to support product strategy and execution.

Benefits Include

• 25 days annual leave
• Comprehensive life & medical cover
• Contributory pension plan
• Cycle-To-Work scheme

Western Union values in-person collaboration and learning.

The expectation is to work from the office a minimum of three days a week.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.

We are committed to an inclusive culture that reflects the diverse backgrounds of our employees and the global communities we serve. We do not discriminate based on race, colour, religion, national origin, disability, gender identity, sexual orientation, age, pregnancy, marital status, or veteran status. Reasonable accommodations will be provided when needed.