Maintenance and Support Manager

WHAT IS IN IT FOR YOU?

• Annual Base Salary of Circa £63k per annum. Negotiable DOE
• Office based with some flexibility, head office location in Tyne & Wear
• Immediate start with full handover from current M&S manager
• Permanent position from day one
• Monday to Friday working hours
• 25 days leave + Bank holidays
• Prospect of an amazing career within a terrific business
• Rewarding Bonus scheme applicable
• 5% matched pension
• Single figure tickets raised per week at present

THE BUSINESS

Our world-renowned client provides advanced technologies for power utilities internationally. Our client is a genuine leader within renewable energy integration.

THE ROLE

Support Coordination

• Act as the primary point of contact for support requests.
• Attend client and supplier meetings as the company's support representative.
• Triage incoming issues, prioritise based on urgency and impact, and assign tasks to
• the appropriate teams.
• Monitor support ticket systems and ensure timely resolution of issues in accordance
• with contracted SLAs.

Maintenance Management

• Schedule and oversee contracted maintenance activities, ensuring minimal
• disruption to operations.
• Coordinate with suppliers and internal teams for system updates, upgrades, and
• repairs.
• Maintain accurate maintenance records

Problem Resolution

• Investigate and resolve recurring issues by collaborating with cross-functional teams.
• Analyse trends in support requests to identify opportunities for system or process
• improvements.
• Escalate complex problems to higher management or specialised teams as needed.

Documenting and Reporting

• Develop and maintain detailed documentation for support processes, system
• configurations, and maintenance schedules.
• Generate regular reports on support metrics, system performance, and maintenance
• activities in accordance with contracts held with clients.
• Provide insights and recommendations based on data analysis.
• Support and Maintenance Manager, Job Specification

Stakeholder Engagement

• Attend stakeholder meetings as the company support representative.
• Liaise with stakeholders to understand system requirements and ensure alignment
• with organisational goals
• Communicate effectively with technical and non-technical teams to provide updates
• and gather feedback

THE PERSON

• BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).
• Proven experience in a support or maintenance coordination role.
• Strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT
• support, or similar domains.
• Proficiency in using support ticketing systems and project management tools
• Experience in supplier management and contract negotiation
• Familiarity with electrical substations and/or distribution
• Background in data analysis and reporting

TO APPLY

Please apply for this position and your CV will go direct to Tony Hutchinson who is leading the search. Alternatively, if you have any questions, please get in touch with Tony at Westray Recruitment Group – 01642 612 600