CRM Specialist

Are your CRM skills a cut above the rest? Can you support teams to get the best from HubSpot, optimise workflow automation, and ensure data accuracy?

We’re looking for a skilled CRM Specialist to become the go-to expert for our HubSpot CRM platform within the Doordrop Media team in Marlow.

This is a hands-on, strategic role where you’ll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness.

What You’ll Do

• Act as the primary HubSpot administrator, managing access, system health, integrations, and configurations, and keep up to date with new HubSpot features and recommend improvements to maximise platform value.
• Maintain data accuracy and governance, including imports, deduplication, cleaning, and property management.
• Design, build, and optimise workflows, automations, and chat sequences to streamline customer journeys across Marketing, Sales, and Service.
• Create and maintain reports and dashboards, providing insights that improve sales, marketing, and service performance.
• Train, support, and coach teams on best practices, ensuring adoption of HubSpot across the business.
• Collaborate with internal teams and external partners to deliver new developments and customisations.

• Annual leave enhanced with long service.
• Access to our prestige benefits and rewards portal.
• Long service rewards: both financial and leave based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

What We’re Looking For

• Strong understanding of CRM principles and best practices
• Proven experience with HubSpot (Marketing, Sales, Service, or Operations Hub) as a HubSpot CRM Specialist or in a similar CRM-focused role
• Skilled in data management, workflow automation, and CRM optimisation
• Experience building reports and analysing data to drive business decisions
• Strong problem-solving, attention to detail, and project management skills
• Excellent communicator, able to train and support colleagues at all levels
• Adaptable and comfortable managing multiple priorities in a fast-paced environment

Required Qualifications or Experience

• Bachelor’s degree in Marketing, Business Administration, or related field
• HubSpot certifications (preferred)

Bring your expertise to this CRM Specialist role and shape smarter, sharper processes; apply today!