3rd Line Infrastructure Support Analyst

3rd Line Infrastructure Support Analyst

Whitehall Resources are currently looking for a 3rd Line Infrastructure Support Analyst.

This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.

Key Requirements:

- Treating users as paying customers and provides a very high quality of service.

- Effective and customer centric resolution of calls assigned to the infrastructure support group.

- Management and maintenance of the infrastructure environment including security.

- Proactive management of Servers, Networks and Telecoms.

- Prioritisation of calls based on service levels in force and business criticality.

- Providing guidance, recommendations and costings to clients.

- High level of technical knowledge across responsibility areas.

- Strict enforcement of the current IS Standards and Policies.

- Contribution to the team’s documentation.

- Contribution to continuous improvement of team.