Cloud Support Analyst

Cloud Support Analyst - Shift Work

Whitehall Resources are currently looking for multiple Cloud Support Analysts based fully onsite in Reading for an initial 6 month contract.

INSIDE IR35

SHIFT PATTERNS

• Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700

Main Responsibilities:

• Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability.
• Assist in defining and implementing service strategies aligned with business and IT objectives.
• Participate in incident, problem, and change management processes to maintain service stability.
• Collaborate with stakeholders to ensure service expectations and SLAs are met.
• Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness.
• Conduct risk assessments and support mitigation strategies for cloud and technology operations.
• Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management.
• Monitor service performance metrics and report on key operational insights.
• Ensure compliance with security standards, governance policies, and regulatory requirements.

Key Skills:

• Experience in cloud hosting, IT service management, or technology operations.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively within a cross-functional team.
• Knowledge of ITIL frameworks and service lifecycle management