eRostering Senior Specialist
Job summary
The e-Rostering Senior Specialist is critical in supporting the e-Rostering system across the Trust to deliver quality rosters that are safe, efficient and cost-effective. The post holder will be required to assist the Workforce Rostering & Information Manager in providing a comprehensive support service to all users of the system.
To be successful in the role, you will need to be capable of demonstrating that you can engage with operational staff to gather requirements, configure the eRostering system, and provide training for managers. As well as possessing excellent organisation skills and experience, you will be able to demonstrate that you can engage effectively with a wide and varied workforce to ensure that the system delivers the intended benefits.
You will also be required to assist in roll out of project work to increase the utilisation of the system throughout the Trust and to provide training on the system and project support on the roll out to new departments and system updates as required. You will also be required to challenge users to ensure they are creating a cost-effective roster to support their budgets.
Above all, we are seeking a highly motivated, proactive and dynamic individual to join our Team. You will need to understand the clinical environment and be able to advice on methods of improving rostering practices for all staff groups that will benefit patients and drive out financial savings.
Main duties of the job
Manage the BAU function and ensure the provision of high-quality support to all users. Ensure queries coming through the e-Rostering Team Inbox are prioritised and managed efficiently and that internal processes and procedures are complied with.
Assist with the Roster Review & Support meetings, providing support / advice to the roster managers and the Matrons/ Leads.
Raise, manage and/or escalate any key risks/issues as they arise, that may impact the use of e-Rostering within the Trust.
Set up, facilitate requirement gathering and review meetings with relevant operational leads to measure the effectiveness of operation support improvements and corrections where necessary.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Please refer to the attached job description and person specification for more information regarding the main duties of this job role and requiredexperience, skills & aptitudes and personal qualities & attributes.
Person Specification
Education/ Qualifications
- Educated to A level or equivalent relevant experience in job role.
- IT Qualification
- Allocate Academy Training & Accreditation qualification / Masters qualification
Skills & Aptitudes
- Ability to undertake essential training as required by the role and by Trust.
- Experience of interrogating data systems for problem solving and troubleshooting.
- Knowledge of budgets and establishments and impacts on Optima.
- Ability to challenge and to persuade others to change their working practices to take best advantage of the rostering system.
- Ability to communicate with all levels of the organisation and with differing staff groups, providing support and guidance in a positive way.
- Ability to plan and prioritise own workload whilst maintaining consistency and quality. Using own initiative and knowing when to escalate to manager.
- Understanding of Information Governance and Data Protection Act/GDPR.
- Advanced MS Excel skills including, but not limited to, Data filter, Pivot Table & Lookup.
- Understanding of the staffing needs of a clinical workforce.
Experience
- Experience in using RLDatix Optima v11 system
- Previous experience of working in an NHS Organisation
- Knowledge, understanding and experience in creating robust working rosters within Optima.
- Experience of providing business/project support.
- Knowledge of Electronic Staff Record (ESR).
- Delivering training to large, small groups or on a 1:1 basis on Optima system in an NHS environment.
- Significant knowledge and experience of using RLDatix Software Optima Suite as a system administrator (including configuration of team rules, global patterns, and templates).
- Experience of dealing with difficult situations both face to face and over the telephone with positive outcomes
- Experience of managing people
- Excellent understanding of working regulations and guidelines e.g. EWTD
Personal Qualities & Attributes
- Efficient, effective, and respectful communicator with a good telephone manner.
- Flexible and proactive, able to work under own initiative to find solutions to customer problems.
- Ability to demonstrate a proactive approach to improving own working practices and adapt to new ways of working
- Professional approach, displaying a positive, assertive and supportive attitude
- Focused and calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Whittington Health
Highgate Wing
London
N19 5NF
Employer's website
https://www.whittington.nhs.uk/
- Company
- Whittington Hospital NHS Trust
- Location
- London, United Kingdom N19 5NF
- Employment Type
- Permanent
- Salary
- £46419.00 - £55046.00 a year
- Posted
- Company
- Whittington Hospital NHS Trust
- Location
- London, United Kingdom N19 5NF
- Employment Type
- Permanent
- Salary
- £46419.00 - £55046.00 a year
- Posted