Digital Systems Technician

Job summary

Role: Digital Systems Technician

Hours: 37 hours per week

Contract: Permanent

Salary: £31,049 - £33,298 per annum

Closing date: 24/09/2025

Interview: 02/10/2025

As a Digital Systems Technician you will play a key role providing essential support across the organisations digital systems and IT infrastructure. You will resolve complex technical issues, maintain hardware and software, and assist with system upgrades and digital transformation projects.

Working closely with colleagues, you will ensure a secure, stable, and efficient IT environment, supporting staff and volunteers to confidently use digital tools, while helping the organisation maximise technology benefits and maintain compliance with data protection and cybersecurity policies.

The role is available 37 hours per week, Monday Friday, 8.30am 4.30pm (Friday 4pm finish), on a salary of £31,049 - £33,298 per annum. You may need to work the occasional late night or weekend when there is a specific business need or in some instances to deal with an emergency.

We are proud to offer a wide range of benefits, including:

• A warm and welcoming working environment,
• 35 days annual leave inclusive of bank holidays, increasing with length of service,
• Salary sacrifice pension scheme,
• Free car parking,
• Subsidised lunches,
• Cycle to Work Scheme,
• Shopping, leisure and holiday discounts,
• On demand GP,
• Westfield Health - Health Cash Plan,
• Life Assurance,
• A range of Wellbeing initiatives.

Main duties of the job

The successful candidate will have:

• A Computer Science degree or equivalent qualification, or substantial practical experience in IT support and systems administration.
• Proven experience supporting digital systems, IT infrastructure, hardware, software, and peripherals in a multidisciplinary environment.
• Strong problem-solving skills with the ability to diagnose and resolve complex technical issues swiftly under time constraints.
• Experience working in a Windows environment and with software such as Microsoft Office 365, Outlook, and Sophos (security and VPN).
• Working knowledge of IT Asset Management (ITAM) processes and lifecycle management.
• Experience supporting digital transformation projects.
• Understanding of Information Governance, confidentiality, and Data Protection standards, combined with practical knowledge of cyber security frameworks.

Familiarity with SQL environments and ETL workflow tools such as SQL Server Integration Services (SSIS) is desirable, along with experience of working with a healthcare or charity sector organisation.

Existing membership of the NHS pension scheme may be transferable to this post, if contributions have been made within the last 12 months.

About us

Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals physical, social, spiritual and emotional needs.

Successful appointments will be subject to a Disclosure and Barring Services Check (DBS).

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our Role Applicants Data Protection Compliance Statement (Privacy Notice).

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.