Assistant IT Support Technician

Assistant IT Support Technician

Salary: £24,901.50 per annum

Contract: Permanent

Work Pattern: This is a full time position working 37.5 hours per week Monday to Friday

Workplace: WWT Slimbridge. Hybrid working will be considered once all training has been completed, following a successful probation period

About The Role

We have an exciting opportunity to join our IT team, helping to provide support to users across our locations.

This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key.

You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office 365. You must be confident in configuring and maintaining PC’s, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.

About You

As an Assistant IT Support Technician, you will:

• Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
• Provide IT related support to the WWT end-user community.
• Play a key role in processing, configuring and issuing new PC’s, laptops and associated peripherals to WWT requirements.
• Troubleshoot PC’s, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.
• Perform common user account administration including creating / removing user accounts and managing permissions.
• Keep updated relevant IT documentation.
• Assist other members of the IT team in their daily activities and IT projects.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

If you enjoy technology and have a passion for problem solving, we would love to hear from you.

Closing Date: 5th September 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors.

No agencies please.