IT Application Support Team Leader

Job Title: IT Team Leader

Type: Full Time, Permanent

Location: Milton Keynes, Buckinghamshire

Ref. No: 1011

Salary: £50,018 per annum

Shifts: Suez Shift Pattern (12 hr rotating days and nights)

Please note you must have full and legal rights to work in the UK or Ireland. (We cannot sponsor or support VISA applicants).

We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.

This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment, where system uptime and performance are critical to success.

About the Role:

As IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.

You will:

• Lead, support, and coordinate the IT team on shift
• Act as the main escalation point between the client and internal teams
• Ensure effective shift handovers to maintain operational continuity
• Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
• Monitor server availability and carry out system updates
• Design and execute test scenarios to identify system issues
• Analyse operational data and reports to drive continuous improvement
• Maintain and update helpdesk ticketing systems
• Create documentation, user guides, and training materials
• Deliver training to internal teams and customers
• Support wider IT and software development projects where required

Requirements:

• BSc / HND / HNC in Computer Science, IT Engineering, or similar
• Experience with SQL databases (Oracle preferred)
• Strong Linux CLI and shell scripting experience
• Knowledge of Java or other object-oriented programming languages
• Proven experience in a technical support or systems environment
• Strong leadership and problem-solving skills
• Excellent communication skills, with the ability to manage high-impact situations
• Ability to analyse technical data and implement solutions effectively

About Us:

Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs and actively support the Armed Forces Covenant.