Information Officer
Job summary
Salary: £29,064 - £31,022 per annum
Hours per week: 37 hours
Temporary/Fixed term: 31 months
Interview date: 4th of September
Main duties of the job
This is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting in our supportive, collaborative and multi-disciplinary Advice and Contact team.
Our key focus is to support Wiltshires vulnerable adults to live as independently as possible, within the community. This holistic approach and the support that you will offer will be essential in the service achieving this.
As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone, email and online referrals. You will be responsible for actioning referrals and providing high-quality information, advice and signposting.
To thrive in this exciting and rewarding role, we seek candidates with social care and customer service experience who has the ability to work as part of a team in a busy and fast paced environment. You will need good listening and communication skills to build effective relationships with vulnerable adults and display a courteous and professional attitude, as well as excellent IT skills and the ability to analyse and prioritise work.
About us
Why us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customerfacing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details Lorraine Janes, at Lorraine.Janes@wiltshire.gov.uk.
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Job description
Job responsibilities
For more information about the duties of the role, please refer to the role description and person specification attached.
Person Specification
Qualifications
- To thrive in this exciting and rewarding role, we seek candidates with social care and customer service experience who has the ability to work as part of a team in a busy and fast paced environment. You will need good listening and communication skills to build effective relationships with vulnerable adults and display a courteous and professional attitude, as well as excellent IT skills and the ability to analyse and prioritise work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Wiltshire Council
Address
County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN
United Kingdom
Employer's website
http://www.wiltshire.gov.uk/