Desktop Support Specialist
Support Analyst – Premier Technology Services
Provides L1–L3 IT support to revenue-generating business users including traders, bankers and wealth managers. Focuses on high-availability, rapid-response support in performance-sensitive environments.
Key Responsibilities:
- Provide Level 1 & 2 desktop support for business and banking applications
- Support corporate iOS and BYOD mobile devices
- Provide meeting room and event support
- Conduct proactive monitoring and device analysis
- Deliver projects and enhancements within timelines
- Provide end-user training and advisory support
- Identify risks and recommend improvements
- Ensure high customer satisfaction and service delivery standards
- Follow defined operational processes and procedures
Key Skills & Experience:
- Strong technical troubleshooting across Windows, macOS and mobile
- Experience with ServiceNow and ITSM processes
- Knowledge of Microsoft Intune and Microsoft 365 components
- Understanding of connectivity and end-user device environments
- Ability to work in high-pressure, time-critical environments
- Minimum 3+ years in IT support / production support
- Exposure to banking applications such as Bloomberg, Reuters, FactSet (advantageous)
- Strong communication and teamwork skills
- Willingness to work onsite and travel if required
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclu sion.
Benef its: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits
Equal Opportuni ties:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.