Information Technology Support Specialist

Role – Support Analyst Job Descriptions (MD & Premier Technology Services)

1. Support Analyst – MD Technology Services

Provides dedicated in-person (L1–L3) IT support for Managing Directors and Executive Assistants. Acts as a trusted partner delivering high-touch VIP support in a demanding, regulated environment.

Key Responsibilities:

• Provide Level 1 & 2 desktop support across EUS devices and applications
• Support corporate iOS and BYOD mobile devices
• Provide meeting room and key event technology support
• Perform proactive device estate analysis using monitoring tools
• Deliver projects and upgrades within agreed timelines
• Provide user guidance, training and best practices
• Proactively identify risks and improvement opportunities
• Ensure high customer satisfaction and service quality
• Adhere to documented processes and standards

Key Skills & Experience:

• Strong customer service and executive/VIP support experience
• Experience with ServiceNow (incident and request management)
• Knowledge of Microsoft Intune and endpoint management
• Understanding of Microsoft 365, OneDrive and Exchange Online
• Endpoint troubleshooting (Windows 11, macOS, mobile devices)
• Time management and prioritisation skills
• Minimum 3+ years in IT support / client services
• Experience supporting investment banking or executive users (preferred)
• Willingness to work onsite and travel if required