Insurance Consultant Lead

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com

Role

This is a new role which will be at the heart of the growth agenda for the Insurance Domain Consulting team. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service Proposition.

The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes to the Programme Lead for the strategic project this role is being recruited for.

Key Responsibilities:

• Act as domain lead consultant across a series of projects and workstreams across various initiatives in the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector.
• Act as a subject matter expert (from a UK Savings & Investments operations perspective)
• Development of thought leadership and go to market collateral as lead of our Digital Sales & Service proposition (majority of remaining 10% of role)
• Support in the development of thought leadership around our Insurance Customer Journey proposition
• Support the development of the Insurance Domain Consulting team through various practice development activities

Mandatory Skills

• Significant Customer Services Transformation experience (multiple projects, including 1-2 in a leadership role)
• Deep subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
• Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions
• Platform Experience (GBST a must, FNZ, ALPHA, also useful)
• Experience in Digital portals, automation (RPA, Appian) and Digital enablement (IDP, Chatbot etc)
• Strategic Consulting skillset and significant industry experience in a strategic change capacity within the Insurance sector – inc excellent ‘Shaping’ and ‘Business Writing’
• Experience in supporting or leading business development activities for a consulting firm in the Insurance sector
• Strong project management and senior stakeholder (Head of Function / Director of Function and above) management skills
• Exposure to digital and platform technologies in the UK Savings & Retirement
• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
• Strong presentation skills, including verbal presentation and developing compelling powerpoint presentations

Desirable Skills

• Knowledge and experience of Low / No-Code platforms (e.g. Five9, AWS Connect)

Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Avaamo)