Oracle Technical Support Engineer

Wipros dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.

Location: London, UK (potential for remote / hybrid )

Type: Fixed term contract (for 6 or 12 months)

We are seeking a skilled Oracle Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities:

• Provide end-to-end support for FIS Quantum and Echos treasury management systems
• Maintain static data within the Quantum environment to ensure system integrity
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum
• including reports and action-based triggers
• Identify and resolve interface issues with bank statements and cashflows
• Configure, troubleshoot, and fix Cash Xplorer functionality
• Support core treasury processes including In-House Banking (IHB), Cash forecasting,
• and Intercompany Settlement
• Learn internal systems to provide comprehensive end-to-end support to users
• Receive, analyze, and prioritize related support tickets
• Provide timely solutions to users
• Document resolution steps and knowledge base articles
• Support system upgrades and patches
• Monitor system performances and recommend improvements

Qualifications / Experience required:

• Extensive experience with FIS Quantum and Echos treasury management systems
• Hands-on experience in static data maintenance within financial applications
• Proficiency in Oracle/SQL Server database concepts and SQL query authoring
• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum
• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
• Familiarity with bank statement and cashflow interfaces
• Experience with Cash Xplorer configuration and troubleshooting
• Working knowledge of Golden Gate and Datapipelines technologies
• Understanding of SOX compliance requirements for financial systems
• Experience with FIS support tools including the FIS ticketing system
• This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.
• Apply strong Oracle/SQL Server database expertise to maintain system performance

Inclusion

At Wipro we dont just look at your CV. Were more focused on who you are and your potential. We also know that everyone has a life outside work, so were happy to discuss flexible working.

And well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.

Your Benefits:

With Wipro you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Equal Opportunities:

Wipro is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We cant wait to hear from you.

Just so you know: if your application is successful, well ask you to complete a Background Verification check (BGV).