Customer Success & Support Specialist
Customer Success & Support Specialist
Remote (UK) Part-Time 25 hours per week
Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key?
We re looking for a Customer Success & Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.
This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.
What You ll Be Doing
Unfortunately, due to volume, we are only able to respond to successful applications!
Remote (UK) Part-Time 25 hours per week
Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key?
We re looking for a Customer Success & Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.
This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.
What You ll Be Doing
- Responding to customer enquiries via email and scheduled calls
- Delivering confident, engaging software demonstrations to users
- Diagnosing issues, reproducing problems, and escalating clearly
- Supporting customers who may be stressed about compliance or finances
- Helping new users set up properties, tenancies, and workflows
- Improving help documentation and identifying gaps
- Spotting trends in customer feedback and sharing insights
- Experience in customer support or customer success within a software/SaaS environment
- Exceptional, confident interpersonal skills you ll be speaking directly with customers and leading demos
- Strong written and verbal communication
- High attention to detail
- Ability to work independently and take ownership
- UK-based and available during core UK working hours
- Exposure to landlords, property, or property management
- Experience with compliance-focused software
- Involvement in creating or improving help documentation
- Part-time ( 25 hours per week)
- Typical hours: 10:00am 3:00pm (flexible)
- Fully remote (UK-based)
- Occasional travel for meetings or events may be required
- Salary: £35,000 FTE (pro rata)
- Be part of a growing, product-focused company where your voice matters
- Shape the customer experience from the ground up
- Enjoy flexibility and autonomy in a remote environment
- Work closely with the founder and make a visible impact
Unfortunately, due to volume, we are only able to respond to successful applications!