Application Support Lead Apprentice Level 4

We are building a collaborative family of schools. All have a relentless drive to challenge, develop and innovate to ensure that what they provide enables young people to become successful learners, confident individuals and responsible citizens. 

The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.

You will be based at Taverham High School for the most part, but you may be required to work at other locations.

What You’ll Be Doing:

• Resolving IT issues and service requests via the central helpdesk
• Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
• Managing user access to school systems and networks
• Supporting cybersecurity and compliance with GDPR and data protection laws
• Assisting staff and students with IT-related queries and training
• Contributing to IT projects and supporting system upgrades
• Maintenance and Support of Trust IT Network
• Installation of hardware and software on workstations
• Setting up new users onto the network and online services
• Remove users from these systems when they have left the school
• Setting up, checking and packing away sets of iPads, laptops, etc. when booked
• Setting up new equipment
• Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
• Security marking and keeping an inventory of equipment
• As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
• Identify and inform areas that will improve school IT security
• Provide on-the-ground technical support for implementing project activities
• Contribute to the project goals and objectives
• Complete individual project tasks within the expected time frame
• Collaborate with other team members
• Communicate with the IT manager about roadblocks

Audio Visual

• To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
• To closely monitor the use of audio/visual materials and equipment, and reclaim after use
• To ensure that all resources are secure at all times when not in use
• To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
• To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
• Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
• To assist with maintaining and erecting staging, sound and AV equipment as and when required
• To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
• Ensure that Copyright Licencing Authority guidelines are adhered to
• Assist staff on correct network procedures and use of new software
• Assist where necessary with the IT provision across Enrich Learning Trust
• To attend on up to five agreed and specific evening events, to provide technical support
• To have due regard for safeguarding and promoting the welfare of children
• To maintain staff and pupil confidentiality
• Assist in cyber incident response

• Organisation skills
• Administrative skills
• Knowledge of Networks
• Knowledge of Active Directory
• MS Office
• Experience in installs/upgrade
• Building/maintaining hardware
• Time Management

• Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
• IT BTEC, grade Pass or above (Desired)