IT Solutions Apprentice
Join the Academy’s IT team and play a key role in keeping our tech running smoothly! You’ll support staff and students with their IT needs, help maintain and improve our systems, and make sure technology is powering great learning every day.
Role
- To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
- To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
- To carry out routine IT tasks and activities as delegated by the Line Manager
- To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils
- To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/printers and teaching aides
- To assist teachers and pupils within the classrooms as requested by via the line manager
- To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
- To support the use of online learning systems and platforms, as well as online media and marketing activities
- To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates
- To carry out routine maintenance tasks in accordance with Academy protocols
- To ensure backup procedures are followed
- To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
- To undertake any relevant training as required
- To participate in the Academy’s performance management process
- To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
- Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
- Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
- Take responsibility for their own professional development and support that of colleagues where appropriate
- Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
- Follow Trust policy and procedures in relation to keeping children safe in education
- Observe health and safety requirements and play their part in ensuring a safe working environment
- Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Training
As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.
Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Thursday, 8am - 4pm with a 30-minute break Friday 8am - 3.30pm with a 30-minute break.
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 1
- Closing Date
- Tuesday, 4th November 2025
- Start Date
- Tuesday, 25th November 2025
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Patience
- Knowledge of Microsoft 365
- Upgrades
- Maintaining software
- PC hardware
- Understanding basic networks
- Troubleshooting
- Time Management
- Commitment to safeguarding
- Data Protection
- Professional and reliable
- Calm
- Flexible
- Installation
Qualifications
- English GCSE, grade (Grade A-C or 4-9) (Essential)
- Maths GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- Fenton Manor, Stoke-On-Trent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- Wise Origin
- Location
- Fenton Manor, Stoke-On-Trent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted