IT Support Apprentice

This is an excellent opportunity to gain hands-on experience supporting IT systems (including hardware, software, networking, and user support) in a busy retail environment while working towards a recognised IT qualification.

You will support day-to-day IT operations across all our garden centres, including retail tills (EPOS), back-office systems, and staff technology, while learning from experienced colleagues and external training providers.

• Provide first-line technical support to colleagues across the business (in person, via phone, online and email as required)
• Assist in installing, configuring, and maintaining hardware such as desktops, laptops, mobile devices, tills and printers
• Support the setup and maintenance of user accounts, passwords, and access permissions
• Help troubleshoot software and network issues
• Perform regular system checks and updates
• Document IT procedures, configurations, and incident reports
• Assist in maintaining inventory of IT assets and equipment
• Learn and apply best practices in cybersecurity, data protection, and IT compliance
• Participate in ongoing IT projects (e.g. new tills, promotional displays, system development/upgrades) under the guidance of senior team members

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Initiative
• Strong Interest in technology
• Basic understanding - OS
• Basic knowledge - Networks
• Base Knowledge: IP, DNS, Wi-Fi
• MS Office

• Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
• IT GCSE, grade Pass or above (Desired)