Junior IT Support Technician Apprentice
The Junior IT Support Technician will provide technical support and assistance to employees and customers, troubleshoot hardware and software issues, and help resolve technical problems. This will be an excellent opportunity for someone looking to start a career in IT support.
Role
Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
- Diagnose and resolve technical problems, including network connectivity, email, and software applications
- Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
- Collaborate with other IT team members to resolve complex technical issues
- Document and track technical issues and resolutions
- Perform routine maintenance and updates on IT systems and equipment
- Provide training and guidance to employees on IT systems and equipment
Requirements:
- Demonstrate an aptitude and enthusiasm for Computers and Information Technology
- Outstanding communication and customer service skills absolutely essential
- Any experience in a computer support role will be welcome
- Excellent problem-solving and analytical skills
- A self-starter with high levels of initiative
- Ability to work in a fast-paced environment with constantly changing priorities
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
- This ensures apprentices can develop their skills while balancing work commitments
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
- Network or Systems Administration
- Cyber Security
- Cloud Computing
- IT Project Management
- Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 19th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English A Level, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- Unit 1, Symmetry Park, Samian Way, Aston Clinton, Aylesbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted
- Company
- Wise Origin
- Location
- Unit 1, Symmetry Park, Samian Way, Aston Clinton, Aylesbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted