Regional Operations Director

Regional Operations Director page is loaded Regional Operations Directorremote type: Hybrid (8 days/month)locations: GBR - London, Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R About the Role Purpose: To establish and lead the operational backbone of CCH Tagetik Northern Europe, enabling the leadership team to focus on strategic growth by centralising revenue operations, driving cross-functional alignment, and building scalable business processes. Key Responsibilities 1. Revenue Operations - Manage the QBR process from a data and reporting perspective: consolidate inputs, monitor data quality, and prepare accurate performance packs.- Monitor Salesforce data accuracy and hygiene, flag gaps, and work with teams to improve completeness and reliability.- Identify process workarounds to extract actionable insights despite system constraints.- Deliver clear, timely revenue, pipeline, and performance reporting to support decision-making. 2. Cross-Functional Alignment - Act as the operational "glue" across Sales, Marketing, Alliances, Finance, and Pre-Sales.- Coordinate leadership agendas, weekly meetings, and cross-departmental initiatives to free senior leaders' time.- Ensure consistent alignment of priorities, timelines, and deliverables across the region. 3. Strategic Operations - Lead the QBR process from an insight and action-planning perspective: interpret results, identify key improvement areas, assign follow-up, and ensure accountability.- Implement scalable operational processes to support growth targets.- Embed delegation principles to enhance ownership and efficiency, with tasks allocated appropriately and others prepared to cover key responsibilities during absences.- Support high-impact projects such as office relocation, organisational changes, and hiring/onboarding of talent.- Build the foundation for a Northern Europe operations function, with capacity to scale and lead a dedicated team. Role Impact - Free up senior leadership time from operational admin, enabling focus on revenue generation and strategy- Increase sales team time for selling by reducing and automating admin tasks, while improving accountability through better reporting.- Accelerate growth readiness by putting foundational operations processes in place- Improve business visibility through robust reporting, actionable insights, and accountability tracking- Create a scalable operations function to support future regional expansion Skills & Qualifications Leadership: Proven ability to inspire, develop, and manage diverse teams. Strategic Thinking: Skilled at designing and executing long-term operational strategies. Performance Management: Strong analytical skills to track and improve operational KPIs. Cross-functional Collaboration: Adept at managing initiatives that span multiple departments. Compliance Knowledge: Understanding of relevant operational and industry regulations. Financial Acumen: Expertise in budgeting, forecasting, and resource allocation. Training & Development: Experience in designing impactful training programs. Vendor & Supply Chain Management: Strong relationship-building and negotiation skills.For more details please contact Carl Rigby at Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on and .At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan's Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our 'Together we thrive' well-being program.