IT Support

Our client is seeking an IT Operations Support professional to join their ICT team, providing essential support to a key operational site.

Key Responsibilities:

• Deliver 1st line and limited 2nd line IT support to end users
• Manage and resolve incidents and service requests within agreed SLAs
• Support Microsoft 365 and Windows environments
• Assist with hardware setup, configuration, and troubleshooting
• Perform basic network diagnostics and issue resolution
• Maintain accurate IT asset records and inventory
• Support user onboarding and offboarding processes
• Escalate complex issues to senior IT teams where required

Requirements:

• Experience in IT support or service desk roles
• Strong knowledge of Microsoft Windows and Microsoft 365
• Familiarity with Entra ID / Active Directory
• Understanding of TCP/IP networking fundamentals
• Experience using IT ticketing systems (e.g. ServiceNow)
• Strong communication and problem-solving skills
• Driving licence essential

This role offers the opportunity to develop within a structured IT environment supporting critical operations.