Business Admin Apprenticeship

The Apprentice Medical Records & Admin Coordinator is the digital backbone of the GP surgery. In this role, you will manage patient records, clinical coding, and specialist referrals while ensuring strict GDPR data compliance. It bridges the gap between doctors, patients, and hospitals to keep the entire practice running smoothly.

• Provide general administrative support to the healthcare team
• Open, sort, scan, and match incoming mail (electronic and paper) to patient records
• Maintain accurate, organised filing systems for both electronic and physical records
• Perform clinical coding of patient correspondence to ensure accurate health records
• Generate and manage patient referrals via the ERS system
• Liaise with hospitals regarding patient care queries and referral status
• Handle deductions when patients leave
• Prepare and send letters and electronic communications to patients
• Compile reports and respond to Subject Access Requests in line with GDPR
• Review and code clinical data in line with practice protocols
• Respond to coding queries and assist with related tasks
• Use practice IT systems to manage patient records
• Oversee private work, including issuing of invoices

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English & Maths GCSE, grade 4/C equivalent or above (Desired)