Medical Receptionist - Part Time

Job summary

Woolpit Health Centre is looking for a friendly, reliable and motivated Medical Receptionist to join our busy and dedicated Practice Team. This is a key role within the Practice, offering an excellent opportunity to make a positive difference to patients while supporting the smooth and efficient running of our day-to-day services.

As the first point of contact for our patients, you will play an important role in creating a welcoming and positive patient experience. You will provide professional, compassionate and efficient support, helping patients access the appropriate services and responding confidently to enquiries both in person and by telephone.

The Reception Team operates across a variable shift pattern between 08:00 and 19:00, and the successful candidate must be flexible and willing to work across these hours according to the needs of the service.

Please refer to the attached job description for details of the available working patterns. In your application, please indicate your preferred working hours. We will do our best to accommodate your preference.

Flexibility is essential for this role as the successful candidate will be required to adjust their working hours in line with service demands, including covering shifts at short notice when necessary.

Please only apply if you can work within the core hours of the service.

Main duties of the job

To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice

To deal with all general enquiries and explain surgery procedures

Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition

Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system

Monitoring and processing online requests via Anima alongside the duty GPs

Opening up/locking up of practice premises and maintaining security

Processing and distributing incoming and outgoing mail

To take messages accurately and pass on information

Assisting patients with support on use of medical platforms such as NHS app and Anima

To monitor daily inboxes and process digital requests

To working collaboratively as part of a team in a fast-paced environment

To provide general administrative support such as filing, photocopying and scanning

Inputting data and coding patients healthcare records as necessary

To be flexible and provide cover for staff sickness and annual leave as needed

To carry out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager, Reception Manager or Lead Receptionist

About us

Why work for us?

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:

the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.