Admin & Clerical Officer Cardiopulmonary
Job summary
We are looking to recruit an Admin & Clerical Coordinator to join our friendly and enthusiastic team at Worcestershire Acute Hospitals NHS trust, based at The Alexandra hospital, Redditch. This post is ideal for a highly organised person who would feel accomplishment in improving the organisation and service provision for the Cardiopulmonary service.
The successful candidate will assist in the booking of appointments, rescheduling appointments, supporting the clinical staff in optimising the waiting lists and meeting and greeting patients that arrive daily for their appointments. This role has a significant contribution to the patient experience and is vital for efficient service delivery maximising the usefulness of the clinical staff.
The post holder will be based at Worcestershire Royal Hospital but may be required to work on other Trust sites. Worcestershire Acute Hospitals NHS Trust comprises of 3 hospitals: The Alexandra Hospital, Worcestershire Royal Hospital, and Kidderminster Treatment Centre. All sites have good road links to M42 and M5 motorways.
Main duties of the job
Work independently and as part of a mixed team, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, investigating if patients have been waiting longer than expected at the request of directorate managers outcoming attendances, competently using the various electronic Trust wide clinical systems including OASIS, Bluespier, Allscripts PAS, EZ Notes and ICE. Develop and maintain filing systems for patients clinical investigations and departmental correspondence e.g. equipment maintenance etc..
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Key Duties:
Maintaining appointment lists via partial booking and timely booking of appointments to maximise department capacity
Outcoming and coding all patient attendances on PAS
Waiting list management and access to local and national wait list statistics to prioritise appointments in line with national waiting list targets.
Liaise directly with directorate management team to expedite clinically urgent patient appointments and log wait patients to prevent breaches
Registering referrals and communicating with clinical teams to triage and prioritise resources/appointments
Liaise and exchange information with other departments, secretaries, staff within the Trust patients and carers.
Work independently, managing, and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives, and carers.
Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving, and returning calls to Consultant Physicians, GPs, medical companies, and other medical personnel.
Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service.
Opening, sorting, distributing, and prioritizing daily post and Cardiopulmonary requests and reports.
Competently use the various electronic Trust wide clinical systems including PAS, Bluespier, EZ Notes and ICE.
Develop and maintain filing systems for patient and departmental correspondence
Training and Supervision:
Train new members of staff in the admin & clerical departmental procedures.
Undertake regular Trust mandatory training.
Maintain continual professional development (CPD).
Adhere to all Worcestershire Acute NHS Trust policies and procedures.
In accordance with the Trusts Health and Safety, the post holder must take reasonable care of their own safety, and that of others who may be affected by their acts or admissions and co-operate with staff in performing and complying with any statutory duties or requirements.
Person Specification
Experience
- Experience in Organising and Scheduling.
- Experience in resolving telephone queries.
- Training in telephone management.
- Experience in customer service
Qualifications
- GCSE in Maths and English at C or equivalent
- Administrative and Clerical or IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Clinical Investigations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website
https://www.worcsacute.nhs.uk/