Business Admin Apprentice E-Rostering

The E-Rostering team administer the the Allocate Optima (HealthRoster) system. They support all rosters across the Trust , which allows staff to access their shifts and working patterns, book annual leave and the system records additional payments such as enhancements and overtime.

Role

Inputting information into HealthRoster and ESR as required ensuing high degrees of accuracy.
To work closely with the E-Roster team, helping staff with general E-Roster queries.
To answer the telephone and deal with queries/requests, taking detailed messages for team members.
To monitor the group email addresses and issue/reset passwords for Employee Online access, and to update user accounts as required.
To work with the E-Rostering team to assist with data cleanse issues on Health Roster or related system.
To work with the wider Workforce Team on ESR or related systems.
To input data in the appropriate database, producing reports and spreadsheets.
To support with the administration of E-Roster training and subsequent records.
To assist in arranging meetings and training sessions, including associated arrangements and booking rooms.
To undertaken photocopying and scanning for team members.
To assist in the maintenance of departmental records including archiving and scanning.
To provide administration and clerical support to the E-Rostering and Workforce Information teams, in the delivery of HR functions and services.
To provide administrative cover to other departments managed by the Head of Workforce systems when necessary, e.g. Workforce Payroll or Workforce Systems teams.

Training

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Potential for a full time position upon successfull completion of the apprenticeship.

Apprenticeship Standard: Business administrator (level 3)
Training Provider: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Working Week: Monday - Friday, hours to be confirmed.
Expected Duration: 1 Year 4 Months
Positions Available: 1
Closing Date: Friday, 25th September 2026
Start Date: Saturday, 10th October 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Team working
Ability to work methodically
Ability to work accurately
Able to prioritise work
Awareness of confidentiality
Adaptable
Confident on the telephone
Able to interpret information

Qualifications

English GCSE, grade 4-9 (Essential)
Maths GCSE, grade 4-9 (Essential)

About the Employer

Worcestershire Acute Hospitals NHS Trust

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Apply Now

Company: Worcestershire Acute Hospitals NHS Trust
Location: Bewdley Road, Kidderminster, England, United Kingdom
Employment Type: Advanced Apprenticeship
Salary: £15,600 a year
Posted: 9 hours ago