Digital Services Support Officer

Job summary

The Digital Services Support Officer provides comprehensive administrative and operational support to the Trust's Digital Services function, helping to ensure the efficient delivery of Digital IT services across the organisation. The role supports a wide range of activities including ServiceNow administration, IT hardware requests, procurement, asset management, digital training coordination, record management and general office administration. The post holder acts as a key point of contact for staff, responding to enquiries, maintaining accurate records and supporting Digital systems and processes in line with Trust policies. Working closely with colleagues across Digital, Procurement, Finance and other departments, they contribute to service improvements, support meetings and reporting, and help ensure the smooth day-to-day operation of Digital Services. The role requires excellent organisational, communication and customer service skills, together with a proactive approach to delivering high-quality administrative support within a busy NHS Digital environment.

This is a part time role, 18 hours a week Monday to Friday, ideally 3 full days but open to discuss flexible working days.

Main duties of the job

The Digital Services Support Officer provides administrative and operational support to the Trust's Digital Services function, ensuring the efficient delivery of day-to-day Digital IT services. The role supports ServiceNow administration, IT hardware requests, procurement, asset and inventory management, digital training coordination, reporting and record maintenance, while providing a high standard of customer service to Trust staff. Working closely with colleagues across Digital, Finance, Procurement and other departments, the post holder maintains accurate records, coordinates meetings and documentation, assists with Digital systems and processes, and contributes to the continuous improvement of administrative services. The role requires excellent organisational, communication and IT skills, together with a proactive, customer-focused approach to supporting the effective operation of the Trust's Digital Services team.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.