Ward Clerk Maternity
Job summary
If you are ready for a challenge and want to be part of a team providing an excellent administration and reception service, then this might be just what you are looking for. We are looking to recruit enthusiastic and motivated people who are organised , flexible and adaptable to join our team of ward clerks.
Main duties of the job
You will need to have excellent organisational, communication and IT skills, job specific training will be given.
This is a pivotal role which requires someone who is able to work independently and is self-motivated. You will be able to deliver a high standard of customer service and communicate effectively.
The role is full time covering a shift pattern that is worked over 4 days including working 2 nights per week.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Job Purpose:
To provide administrative and clerical support to the clinical and midwifery staff within maternity services. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties:
To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries
To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone.
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.
To assist in admitting and discharging patients using manual and computerised systems.
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
To arrange transport between departments and to destinations outside the hospital, as required.
To assist with housekeeping duties within ward/department.
To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
Arrange follow up appointments for patients prior to discharge
Person Specification
Experience
- Experience of working in a customer facing role
- Experience of working as a ward clerk, in a hospital/GP environment
- Aware of information governance
Qualifications
- GCSE Maths and English, Grade C or above, or equivalent
- IT skills
- Customer services skills
- Previous clerical/reception experience in a customer facing environment at least 2 years
- Previous clerical/reception experience in hospital/GP environment
- Basic inputting/keyboard skills.
- Good verbal communication skills.
- Good telephone manner
- Able to ensure accurate written messages/write simple reports
- Basic numeracy
- Familiarity with computerised patient information systems including Oasis and Ez notes.
- Aware of Information Governance
Knowledge and Skills
- Inputting/keyboard skills.
- Good verbal communication skills.
- Good telephone manner
- Able to ensure accurate written messages/write simple reports
- Familiarity with computerised patient information systems including PAS Ez notes, Badgernet, Bluespier
- Aware of Information Governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Employer's website
https://www.worcsacute.nhs.uk/