Customer Success Associate

We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement.

What You’ll Be Doing

• Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses.
• Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required.
• Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements.
• Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements.
• Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients.
• Ensuring service level agreements (SLAs) are consistently met or exceeded.
• Supporting the Customer Success Manager in managing internal and client-facing projects.
• Delivering remote or in-person training sessions, including managing scheduling and cost considerations.
• Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits.

We’d love to hear from someone that:

• Has a strong ability to thrive in a fast-paced, collaborative environment.
• Is self-driven, with a positive attitude and team-focused mindset.
• Communicates clearly and effectively—both written and verbally—with empathy and professionalism.
• Has strong time management and task prioritisation skills.
• Brings knowledge of SaaS platforms and a solid understanding of system operations and compliance.
• Can analyse trends and think strategically to improve customer experience and product offerings.
• Has experience (or a good understanding) of PAYE payroll processes and basic accounting principles (e.g., sales/purchase ledgers and reconciliations).
• Is comfortable with data integrations and has the ability to quickly learn new systems.
• Has an aptitude for identifying upselling and cross-selling opportunities.
• Ideally has experience in the recruitment industry (a plus, but not essential).

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What we can offer you:

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review
• Employee Referral

£23,000 - £28,000 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Camberley – Hybrid