Digital Experience Strategy Manager - Sponsor App & Portal

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!

Here's where you come in:

As the Digital Experience Strategy Manager – Sponsor App & Portal, you will lead the sponsor experience vision and strategy for World Vision's Sponsor App and Portal - the primary digital touchpoints for deepening sponsor relationships. By shaping a future-facing digital journey, this role ensures sponsors are inspired, engaged, and connected to the children and communities they support.

Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features and functions, this role focuses on storytelling, emotional connection, and impact - creating digital journeys that foster loyalty and retention.

Requirements include:

• Bachelor's or Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.
• 7+ years in digital product strategy, customer/sponsor engagement, or related roles.
• Proven success shaping user/customer journeys that deliver measurable outcomes.
• Strong track record translating insights into digital experiences that drive emotional connection and retention.
• Demonstrated ability to influence and align cross-functional, multi-market stakeholders.
• Experience in donor/customer engagement or mission-driven contexts is a strong advantage.
• Excellent written and spoken English.
• Standard office environment with remote collaboration tools; flexibility for virtual design/testing workshops across regions.
• The position requires the ability and willingness to travel internationally up to 15% of the time.

Is this the job for you?

Find the full responsibilities and requirements for this position and apply online by the application deadline of 03 JANUARY 2026.

World Vision is dedicated to our team members' development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world's most vulnerable people.

For more information on World Vision International, please visit our website: vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.