Senior Data Analyst
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Senior Data Analyst to join our ever evolving Authorisation Management Performance team and help us unleash the potential of every business. As a Senior Data Analyst, you will play a critical role in enhancing authorisation performance across the enterprise. You’ll work with cross-border teams to analyse structured historical data, identify trends, and deliver actionable insights to optimise payment processes. Key Responsibilities What you’ll own as the Senior Data Analyst
- Primary Focus - Descriptive and Diagnostic - looking at Historic Structured Data (fixed fields) to work out what happened and why. Really understand the historical performance and root causes.
- Use tools such as Excel, SQL, Tableau, and Power BI for statistical analysis and reporting.
- Monitor & Analyse data sources / metrics to detect changes in authorisation performance across the Enterprise Portfolio.
- Develop dashboards and visual reports with optimisation recommendations.
- Provide business requirements and actionable insights for portfolio resolutions in supporting operational decisions and stakeholder engagement.
- Own the responsibility for identifying and resolving the biggest authorization issues: from identifying issues through dashboards and data interrogation, to owning the resolution (including enlisting support from other teams where needed) and tracking the impact delivered.
- Collaborate internally to submit issues for resolution, tracking success, and working to refine the operating model between teams for greatest success
- Use analytics and insights to identify areas for improvement, bottlenecks and opportunities on authorization issue investigation.
- Establish robust impact tracking to demonstrate authorization enhancement programme achievements, which can be shared to senior leadership.
- Facilitate the exchange of feature requests between the authorization teams and tooling team to support the continuous development of authorisation monitoring tooling (Executive & Operational dashboards, Root Cause Analysis, Near-time alerting, etc.)
- Support the development of a knowledge codification library for the broader Authorization team, and cross-team learning and alignment calls in partnership with key internal stakeholders.
- Deep understanding of the payments industry and authorisation pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.)
- Experience with Authorization investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved on most complex matters.
- Strong leadership & communication skills, and strong project management skills.
- Understanding (but not detailed expertise) of requirements for engineering ticket submissions, converting business requirements to product stories, PI process, etc.
- Some flexibility of hours is required.
- Bachelor’s degree in IT or equivalent experience in Statistical Analysis, Reporting & Business Intelligence Tooling.
- Strong knowledge of the Payments industry & IT technologies, i.e., operating systems, network devices, software development and architecture.
- Desirable but not essential - Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services for which team(s) provide support.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
- Excellent problem-solving, and time management skills. Willingly shares knowledge and expertise to other resources.
- Ability to work independently and collaboratively.
- Strong existing connections within the Worldpay business (e.g., Product, Commercial or Operational) & ability to drive new cross-business collaboration.
- Knowledge and experience with differing platforms (e.g., WPG, VAP, NAP) and merchant profiles (e.g., needs and issues of smaller vs larger merchants).
- To learn more about the behaviors we value, checkout our values and behaviors .