Technical Operations Manager

A Technical Operations Manager is required for a busy estate agency office in the Richmond area: responsible for overseeing CRM systems, operational processes, and technology-led efficiency while supporting a collaborative, fast-paced property team.

Worth Recruiting – Property Industry Recruitment

Vacancy: Technical Operations Manager

Sector:  Residential Estate Agents

Location: Richmond, TW9 2NA

Salary: £60,000 per annum (Dependent on experience and performance)

Position: Permanent – Full Time

Reference: WR 89654

This role takes full ownership of the business Customer Relationship Management software (CRM) and associated linked systems: using AI, shaping workflows, automation, reporting, and integrations to improve accuracy, performance and profitability across the agency.

Alongside this, you will support day-to-day operations including compliance, front-of-house activity, and client interaction within a busy office environment.

What's in it for you (Benefits):

• Competitive salary aligned with experience and capability
• Full ownership of core systems and opportunity to shape operational structure
• Exposure to automation, integrations, and modern property technology tools
• Varied role combining operations, technology, compliance, and client-facing work
• Opportunity to directly influence efficiency and overall business performance

The Company:

• Independent estate agency operating within a busy Richmond property market
• Collaborative small-office environment where everyone contributes across multiple functions
• Focus on improving performance through systems, structure, and process improvement

What You'll Be Doing (Key Responsibilities) as a Technical Operations Manager :

• Own and develop the CRM including workflows, configuration, and data integrity
• Design and implement automation across onboarding, viewings, sales progression, and lettings processes
• Manage integrations across AML, e-signature platforms, portals, communications, and calendars
• Build and maintain reporting dashboards covering KPIs, pipeline activity, and conversion metrics
• Oversee compliance administration including AML checks, material information, and regulatory documentation
• Support front-of-house activity including enquiries, viewings, and client interaction within the office

What our client is looking for (Skills & Experience):

• Strong technical ability with proven experience managing CRM or similar business systems
• Experience building workflows, automation, and structured operational processes
• Understanding of system integrations and how business tools connect end-to-end
• Experience with APIs, webhooks, or similar technical concepts (desirable)
• Awareness of AI and automation tools and their practical business application
• Strong administrative capability with high attention to detail and process accuracy
• Confident communicator able to engage professionally with clients, landlords, and colleagues
• Background in estate agency is not essential; experience in operations within structured, service-led environments is highly transferable

Is this the role for you?

Contact Worth Recruiting now! If you are interested in this Technical Operations Manager role, please contact the Property Recruitment Team at Worth Recruiting immediately, quoting job reference: WR 89654.

About Your Application:

• Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful.
• Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website.
• Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client.
• Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client’s job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate.

About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me.

Job Reference: WR 89654 – Technical Operations Manager – Residential Estate Agents