3rd Line Support Engineer

3rd Line Support Engineer

Location Bromsgrove

Salary – £30-£40k per annum   

Full time 

Benefits

• 22 days holiday per year plus bank holidays (increases after 3 years)
• Contributory pension scheme (after 3-months)
• Company laptop
• Company mobile phone or contribution to personal mobile phone
• Health Cash Plan (after probation)

Purpose of role:         

The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn.

As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you.

The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers.

You will have previous experience of working in a similar role with.

• suitable personal skills to build relationships with colleagues and clients.
• highly effective communication skills and phone manner
• the ability to handle challenging customer situations and work under pressure.
• the ability to prioritise workload and multitask.
• the ability to work in a proactive, methodical manner whilst having attention to detail.
• strong problemsolving skills

Main Responsibilities

• Provide IT Troubleshooting via telephone and remote support software.
• 3rd line escalation from 1st and 2nd line support engineers
• To provide some onsite solution implementation
• To diagnose faults with technical systems and take appropriate action.
• To help create new knowledge base articles to share information for reuse throughout the team and customer base.
• Provide a high level and effective service to the company IT and its’ customers.
• Working with Senior Management team to provide top level IT expertise.

Technical Skills Required

• Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred.
• Ability to produce clear and concise documentation.
• Microsoft Windows Server technology design and implementation
• Good knowledge of Active Directory design and implementation
• Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)
• Understanding of security solutions such as implementation of Nextgen Firewalls

Please apply with your CV in the first instance.

Wright Staff are acting as an employment business in relation to this vacancy.