Configuration Support Officer
Job summary
This post forms part of the Clinical Systems Team, assisting the Clinical Systems Leads in supporting end users in accessing and using multiple clinical systems.
The post holder will take responsibility for providing support to the Clinical Systems Leads for a complete range of systems validation and will contribute significantly to the development of efficient monitoring routines and reporting outputs.
The post holder will support the effective management of user calls allocated to the team for response and resolution, though the use of OpenView; being responsible for user account creation, password resets, basic configuration and allocate second line support to the relevant Clinical Systems Lead where applicable.
Post holder will maintain the Clinical Systems Team Outlook inbox and will respond to users where applicable.
A major aspect of this role is the prioritisation of own workload; helping ensure that all deadlines are met.
Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main duties of the job
Provide Configuration administrative support to the Trust's informatics programme. Working as an essential part of a wider project team implementing informatics projects across the Trust.
Lead on specific elements of the Configuration Work Plan e.g. communications, Electronic Rotas, System Generated Letters.
First point of contact for enquiries from end users as part of the Configuration Work Plan, supporting and training end users on an ad hoc basis.
Develop, implement and manage the central Configuration library for logging of issues and retrieval of key documentation.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.
We have a strong, recognised track record in staff engagement and in living our values:
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People at the Heart
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Listen and Involve
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Kind and Respectful
- ONE Team
We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.
At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.
Job description
Job responsibilities
Act as the Configuration support lead on specific areas of the Trusts clinical systems projects as required and in accordance with the project plans and have responsibility for specific work packages/tasks/processes.
Support the Configuration Team in identifying and scheduling specific tasks needed to implement and produce Configuration plans.
Take responsibility for specific Configuration areas, for example, Communication, Directory of Services, Electronic Rotas.
Produce reports to support the Configuration Manager with Configuration Work Plan tracking, maintenance of risk and issue registers.
Develop and implement databases and spreadsheets etc to support the Configuration Work Plan.
Develop and implement processes for document control, setting standards and formats for all Configuration documents, ensuring accurate version control. Maintain a document register and library for quick and efficient access and status.
Develop and implement an issue logging process to ensure that all issues are logged and monitored.
Support the wider Configuration team in the day-to-day monitoring and delivery of their specific project deliverables.
Organise regular Configuration monitoring meetings, plan presentations and coordinate multi-disciplinary meetings.
Assist with the preparation, planning and delivery of workshops and presentations to targeted multi-disciplinary audiences.
Assist the Configuration Team with communications planning and stakeholder management for a project where the message is constantly changing on a day-to-day basis.
On-going configuration of SystmOne to meet the business as usual needs and project requirements with the ability to solve day to day issues in a timely, efficient and accurate manner and undertaking an impact assessment to notify end users of changes.
To exercise particular care over any enhanced level of security access levels available to the post holder to IT infrastructures or systems, not disclosing the authentication & security information to any other party (internal or external
Contribute to the ongoing evaluation of the Informatics Programme by participating in individual post project review and evaluation activities.
Person Specification
Qualifications
- Diploma (or willingness to work towards) in informatics related area.
- PRINCE 2 Foundation.
Experience
- Preparation of standard project documentation, preferably using PRINCE 2.
- Preparation of written procedures and manuals.
- 3 years working as part of a multi-disciplinary project team environment.
- Working in an NHS organisation.
Skills
- Administrative procedures, including specialist IT systems and project management.
- Ability to support multiple projects, prioritising in an ever changing environment.
- Ability to interpret requirements.
- Deployment schedules and expected benefits of IT based projects.
- Ability to communicate effectively at all levels and across organisational boundaries - both written and verbal.
- Excellent organisational skills.
- Ability to work within an ever changing project environment.
- Intermediate computer literacy skills in MS products. Particularly, PowerPoint, Word and Excel.
- Teaching and presentation skills.
- Planning courses and training schedules.
- Process mapping experience.
Knowledge
- Good communication and interpersonal skills.
- Able to demonstrate a positive attitude and caring demeanour.
- Ability to challenge unacceptable behaviour.
- Awareness of the minimum datasets currently in use.
- Ability to demonstrate a working knowledge of Microsoft Office products, particularly Word and Excel.
- Knowledge of Data Protection Act.
- Knowledge of Information Governance Procedures.
- Knowledge of national informatics programme of work how this fits with organisational objectives.
- Knowledge of SCR and Open Exeter is desirable for this post.
- Data protection principles and NHS confidentiality requirements.
Additional
- The ability to travel independently across the Trust.
- The ability to work flexibly in accordance with service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
United Kingdom
Employer's website
http://www.wwl.nhs.uk/