Service Delivery Architect

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.

World Wide Technology EMEA.

has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service offerings.

The role is broader than just ITSM, and will require previous exposure to enterprise architecture disciplines.

Clients range from Fortune 100 to startups.

Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP contractual compliance Capture operational requirements and trace them through to design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams Developing pre-sales (proposal) material for client presentation Mentoring and leading team members Qualifications and requirements Minimum 10 years experience either in advisory/consulting capacity or as client stakeholder in the Service Management arena ITIL certification preferable, demonstrable in-depth experience more important Experience working with Enterprise Architecture frameworks (e.g.

TOGAF) preferable, certification advantageous IT Operations and integration with Service Management tooling and processes Evidence of having applied Service Architecture concepts in a technical context (e.g.

cloud migration, observability tools integration) Good understanding of modern technical environments (e.g.

Cloud, AI Infrastructure) as well as more traditional stacks SME experience in at least one technical domain (e.g.

Networks, Security, Observability, Applications) advantageous Key skills Ability to articulate complex models with clarity and at the appropriate level for the audience (from CTO to operations engineers) Flexibility to switch between projects, activities and priorities quickly and frequently without losing focus Able to hold your own in a technical discussion Curiosity and enthusiasm to learn about rapidly evolving technologies, with a focus on keeping relevant in the operational space Candidates will be required to go through background checks before commencing contract.

Must be eligibleto live and work in the specifiedwork location.

EQUAL OPPORTUNITIES World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.d02fcfcb-6df4-40ee-95cf-3eb059ce3173