ERS / Clinic Assistant (INTERNAL)

Job summary

***Internal Applicants Only***

An exciting opportunity has arisen within the Referral Management Centre (RMC) for a Clinic Co-ordinator. The post holder is responsible for the effective configuration, management and optimisation of the MAXIMS EPR (PAS) and e-Referral Service (e-RS) systems, alongside delivering a high-quality, patient-centred booking service.

The role supports RMC operations, endoscopy and outpatient booking processes, system upgrades, clinic capacity management and national access targets, including RTT and cancer pathways. Acting as a key liaison between patients, clinical teams, GP practices, system suppliers and operational management, the post holder will ensure safe, efficient and compliant service delivery.

Main duties of the job

• Configure and maintain clinic builds, profiles and system updates within MAXIMS EPR and e-RS.

• Process and manage e-RS referrals and worklists within agreed timescales.

• Deliver booking services in line with national NHS access standards, including 18-week RTT and cancer pathways.

• Manage waiting lists, clinic utilisation and elective pathways to ensure compliance and optimal capacity use.

• Coordinate clinic cancellations, short-notice changes and additional clinics where required.

• Maintain data quality, monitor reports and escalate risks appropriately.

• Liaise effectively with patients, consultants, GP practices and multidisciplinary teams to support operational delivery.

• Ensure confidentiality, professionalism and adherence to Trust policies at all times.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.