IM&T Business Change Analyst (INTERNAL)
Job summary
***INTERNAL APPLICANTS ONLY*** The Business Change Analyst will play a key role within the Trust's Digital First Programme, supporting the design, delivery and adoption of digital transformation initiatives. This hybrid role combines working from home with regular onsite presence to enable workplace shadowing, strong engagement with staff and a thorough understanding of Trust processes and pathways. The role is well-suited to applicants from administrative or clinical backgrounds who have strong knowledge of local services, processes and systems, as this insight is a key asset when helping teams prepare for and adapt to digital change. Working closely with clinical, operational and digital colleagues, the post holder will support the safe and effective development of new digital solutions, contribute to process improvement, and enable the realisation of benefits across the organisation.
Main duties of the job
- Support the development, delivery and continuous improvement of digital solutions within the Digital First Programme.
- Lead and facilitate business change activities, including documenting current and future processes, mapping workflows, and coordinating change adoption across clinical and non-clinical teams.
- Build strong relationships with stakeholders at all levels, using influencing and negotiation skills to support process redesign and encourage engagement with digital transformation.
- Participate in onsite shadowing and pathway observation to gain an accurate understanding of operational practices, ensuring digital solutions and change interventions are fit for purpose.
- Communicate business change plans, benefits and impacts in clear and accessible ways, adapting messaging to technical and non-technical audiences.
- Liaise with training and project teams to ensure staff are adequately prepared for new systems and processes.
- Monitor progress, risks and issues relating to business change and escalate appropriately.
- Provide expert advice on the use of IM&T systems to improve quality, efficiency and patient experience.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job description
Job responsibilities
The Business Change Analyst supports the Trusts Digital First Programme by leading and facilitating business change, process redesign and stakeholder engagement to enable the successful delivery of digital transformation initiatives, including key contributions to the procurement and implementation of the Electronic Patient Record (EPR). Working in a hybrid pattern with both home working and essential onsite presence for workplace shadowing, the post holder ensures digital solutions are safe, efficient and aligned with operational needs, while supporting staff through change, documenting processes, analysing data and contributing to training, communication and benefits realisation. Please refer to the full Job Description and Person Specification for complete details of duties, expectations and requirements.
Person Specification
Education & Qualifications
- Educated to degree level or have proven NHS administrative experience
- Experience of working within an IM&T Clinical Programme or change environment
- Change management qualification or equivalent experience
- Project Management qualification e.g. PRINCE2 Foundation and/or Practitioner
Skills, Knowledge & Abilities
- Knowledge and practical experience of change management and business re-design
- Knowledge of project planning, implementation and management and experience of working within a formal project management framework e.g. PRINCE2
- Business Process mapping and workflow diagram techniques and applications
- Customer Relationships and delivery of service improvements
- A subject matter expert for the area of responsibility
- Understanding of NHS Policies and Strategies, including Data Protection & IG Toolkit requirements
Experience
- Experience of working in a change environment with multiple stakeholders and securing their engagement to deliver change
- Experience in working within a project management environment delivering business process/change initiatives across an organisation
- Experience of managing multiple priorities and meeting deadlines
- Experience of writing reports and business/process change related documents for a wide range of audiences
Personal Attributes
- Self-motivated and organised with excellent attention to detail
- Pro-active and delivers to timescales
- Flexible in workload duties/dealing with tasks/hours and ability to support multiple projects/conflicting demands
- Excellent communication skills - both verbal and written
- Able to work in a team with good interpersonal skills including tact and discretion
- Ability to facilitate discussions which challenge the current ways of working with staff at all levels and manages resistance to change
- Ability to coach staff in adopting new methods of working
- Ability to communicate clearly with colleagues, senior managers and customers
- Ability to write reports and process/business change documentation
- Ability to convey new requirements or processes, which may contain some complex information to both technical and nontechnical staff including presentations to large groups
- Good interpersonal skills and team working skills with tact, discretion and empathy
- Excellent analytical and problem solving skills with ability to analyse, interpret and resolve issues
- Logical and analytical approach required when designing a new solution
- Ability to negotiate with staff and motivate stakeholders to deliver change
- Ability to work autonomously and prioritise workload
- Flexibility and ability to meet challenging deadlines and remain focused with conflicting demands and priorities
- Innovative and well organised
- Positive approach to change
- Advanced keyboard skills including ability to use mapping / modeling tools
- Strong PC skills including advanced use of Microsoft packages
- Able to travel to other working locations
- Willingness to use technology to improve standards of care and support to our patients
- A team player able to contribute to wider issues of the NHS
- Commitment to improving services for staff and patients
Other Factors
- Ability to fulfil the travel requirements of post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wye Valley NHS Trust
Address
Hereford County Hospital
Stonebow Road
Hereford
HR1 2BN
Employer's website
https://www.wyevalley.nhs.uk/