Technical Support Apprenticeship
We are looking for a self-motivated individual who is committed to a career in computing to join the ICT team at Wyre Forest DC. The position offers a wide range of tasks & opportunities to develop your IT skills helping support users. Also opportunities to to get involved in project work supporting the Council's ICT Strategy.
Role
Day-to-day tasks include:
- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and be proactive in dealing with user issues
- Logging all calls on the Councils helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
- This job includes duties that may require an element of physical exertion, mobility and fine motor skills
Training
- Training will be mostly office based with one college day a week
Once the apprenticeship has been completed, there may be opportunities to progess into an ICT role in a newly formed organisation.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HEART OF ENGLAND TRAINING LIMITED
- Working Week
- Monday to Friday, ICT support lines are open 8.00am until 5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 23rd July 2026
- Start Date
- Monday, 17th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- IT GCSE, grade 4 (Desired)
About the Employer
Wyre Forest District Council
Wyre Forest DC provides a wide range of services to the residents of Wyre Forest, more details of these services can be found at the Councils website.