AI Software Engineer

Job Description

AI Software EngineerLocation: Melton, Woodbridge (Hybrid)Salary: Up to £35,000 depending on experienceHybrid- Office based Monday, Wednesday and FridayWe are looking for a Software Engineer to join our expanding team. You will help build the infrastructure that powers our next generation of call experiences and data insight tools for our NHS customers. You will have several years experience in industry.You will be working on greenfield projects involving real-time voice agents, managing the orchestration between Telephony, Speech-to-Text, LLMs, and Text-to-Speech services to help our product team to realise their vision. You will also help develop pipelines to analyse call recording data at scale, extracting vital insights on performance and customer satisfaction. This is a multi-discipline role well suited to an individual with the ability to think on their feet and who learns quickly.Responsibilities :Work within a small agile team to solve technical challenges, develop new functionality and make non-functional improvements to our products and services.Understand business requirements and how they translate into technical design and development projects and tasks.Participate in architectural and design discussions and diagnose and troubleshoot complex technical issuesWork with stakeholders to progress and report on projects and tasksBuilding Voice Agents: Developing and maintaining our Go-based Voice AgentAPI Development: Contributing to our unified AI API that acts as the gateway between our telephony products and various AI providersTool Creation: Developing "Tools" (Function Calling) that allow LLMs to interact with real-world data, enabling features such as consultant lookups (RAG) and clinical system integrationsData Insights: Building pipelines to transcribe and analyse historical call recordings to extract sentiment, summary, and outcome dataPrompt Engineering: Refining system prompts to ensure our agents are safe, accurate, and empathetic in a healthcare context.Learning and Development: Keeping up to date with the rapidly changing AI landscape (e.g. exploring new models) and prototyping how they can be applied to our productsOperations: Optionally contribute to our AI infrastructure to help operate self-hosted open-source modelsTesting & Validation: Development of tooling to assist our Test Team in conducting evals against our many provider models to ensure we are continually optimising for quality and costOur core tech stack:GitLabMySQLRabbitMQRedisPHP + LaravelReactElectronPuppet (build and deploy)OpenSIPSFreeSWITCHEssential experience:Programming Proficiency: Strong foundation in a backend language. Our stack is primarily Go (Golang), so experience with Go or a strong willingness to cross-train from C++/Java/Rust/Python is requiredAPI Integration: Experience consuming RESTful APIs and understanding of JSON data structuresAI/LLM Exposure: Practical experience interacting with LLM APIs (OpenAI, Anthropic, etc.) and understanding concepts like Context Windows, RAG, System Prompts, and TemperatureConcurrency: Understanding of asynchronous programming (WebSockets, goroutines) is highly beneficial given the real-time nature of voice dataSeveral years experience in industryA team player who shows initiativeDesirable experience:Experience with LLM guardrails and PII-redactionUnderstanding of LLM tool development and MCPKnowledge of Speech-to-Text (STT) or Text-to-Speech (TTS) technologiesExperience with WebSockets and streaming dataFamiliarity with Telephony/VoIPOther Skills Required:Competent in primary tech stackConfident with computer science basics (algorithms, data structures, complexity, design patterns)Is productive with the basic tools in their discipline Key SkillsCan contribute to an existing framework and is able to deliver small storiesAdheres to test coverage standardsRegularly applies learnings from past experienceCollaborating with team members and is flexible and open to changeWrite unit tests and integration tests to ensure code qualityParticipate in code reviews and ensure adherence to coding standardsBenefits:25 Days HolidayBirthday Day OffBuy Holiday SchemeCycle to Work SchemeWinter Flu JabsFree On-Site ParkingLearning and development budget with Professional Qualification SupportSocial benefits (paid social events)SCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.TPBN1_UKTJ