Field Engineer

Job Description

Field EngineerArea Covering: North of England going into ScotlandSalary: £31,500As a Field Engineer you will be responsible for assisting in the smooth delivery of Surgery Connect, Surgery Assist, Surgery Insights, and Surgery Intellect powered by Tortus, to the customers' sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware. Installing structured cabling, fault finding and assisting surgery staff in setting up PCs, etc.Key Tasks:Installation of new CAT5e cabling and enhancing the existing data cabling infrastructure, including installation of trunking.Conduct site surveys in surgery environments and provide detailed reports with your findingsInstallation and configuration of VoIP phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment.On-site customer support, to give demonstrations and ad hoc training at Go-Lives.Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution.To keep up to date with X-on Healths emerging product range and its functionality.

Attend regular product courses, where available on the Academy, as set out within the training planTo ensure customer satisfaction at the highest level.Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies and procedures.Proactively promote products and services, contributing to leads and referralsWhat will you need to be successful Ability to complete work to a high standard whilst following Health & Safety regulations.In-depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.Able to work independently and as part of a team.Strong communication skills and a passion for customer service.Ability to work under pressure and multitask.Excellent time management skills.High attention to detail and problem-solving skills.Full clean UK driver's license.A DBS check is required.You will enjoy this role is youAre happy to travel and work away from home up to 4 nights a week.Enjoy delivering an excellent customer experience.Flexible - can do attitude and a proactive approachGet satisfaction from using problem-solving skills.Enjoy working directly (face to face) with GP surgeries.Thrive working within the Health Care industry, improving the experience of millions of people across the country when accessing primary care.Benefits:25 Days HolidayBirthday Day OffBuy Holiday SchemeCycle to Work SchemeWinter Flu JabsFree On-Site ParkingLearning and development budget with Professional Qualification SupportSocial benefits (paid social events)Employee Assistance ProgramDiscount on Health InsuranceAnnual Salary ReviewEnhanced Company Sick PayMonthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)SCG Mobile BenefitEmployee Referral BonusPension SchemeSCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.TPBN1_UKTJ