Technical Service Manager

Exciting Opportunity: UK Military Technical Service Manager – Defence & Satcoms

Are you ready to step into a pivotal role supporting critical UK Government communications?

We’re working with a well-established, globally recognised satellite communications and IT services provider who are seeking a Support Case Manager to take ownership of all CSCS4 UK Government support cases.

This role is ideal for someone with a strong Royal Navy or defence communications background who thrives on responsibility, technical challenges, and building trusted relationships across government and engineering teams. Especially those with a Navy Weapons experience

What you’ll be doing:

• Taking end-to-end ownership of UK Government support cases, ensuring SLA/KPIs are consistently met or exceeded.
• Coordinating with multi-disciplinary technical teams, the MOD, and senior stakeholders to ensure swift, effective resolutions.
• Managing engineer service visits – from logistics to technical readiness – maximising efficiency and effectiveness.
• Leading on documentation, process improvements, and capturing insights to drive long-term service excellence.
• Supporting the rollout of new UK Government services, training support teams, and contributing to through-life support programmes.

What we’re looking for:

• Experience in technical communications within the Royal Navy/MOD environment (COMSAT, MILSAT, MNE, message handling).
• Solid knowledge of electrical/electronic systems, IT networking, and satellite communications.
• Confident communicator with strong stakeholder management skills – able to brief senior leaders and work closely with MOD authorities.
• Proactive, hands-on approach with the tenacity to see cases through to successful resolution.
• Eligible for, or already holding, DV Security Clearance.

Why this role?

You’ll be joining a financially strong, innovative, and growing organisation that has been a trusted partner to government and maritime sectors for decades. With a global footprint, ambitious growth plans, and a commitment to technical excellence, this is a chance to make a genuine impact in a high-profile environment.

Location: UK-based with some travel expected

Clearance: Must be able to obtain DV clearance

Contract: Permanent

If you’re ready to take ownership of critical government communications support cases and thrive in a fast-paced, high-responsibility environment, we’d love to hear from you.

Apply now or drop me a message for a confidential discussion.