Desktop Support Specialist

Job Title: Desktop Support Specialist

Location: 5 days on-site in London

Employment Type: Permanent

Salary: Up to £40,000 + standby & overtime

Start Date: Immediate

Industry: IT Services & Consulting

We’re working with a well-established enterprise client looking for an experienced Desktop Support Specialist to join their on-site IT team in Central London.

This is not a standard support role - you’ll be providing high-level, white-glove support to senior stakeholders, with a strong focus on executive users and multimedia meeting environments.

Desktop Support Specialist – Key Responsibilities

What you’ll be doing:

• Providing 2nd/3rd line desktop support across Windows environments
• Acting as an escalation point for complex technical issues
• Supporting laptops, desktops, mobile devices, and peripherals
• Delivering VIP/executive support with professionalism and discretion

Key Focus – AV & Boardrooms:

• Owning support of meeting rooms and boardroom environments
• Supporting video conferencing tools (Teams Rooms, Zoom, Webex)
• Troubleshooting AV equipment (cameras, microphones, displays, etc.)
• Performing pre-meeting checks and supporting high-profile meetings
• Working with vendors on upgrades and maintenance

Tech Environment:

• Windows 10/11
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Active Directory & Group Policy
• Networking fundamentals (LAN/Wi-Fi troubleshooting)

Additional Responsibilities:

• Managing hardware lifecycle (builds, deployments, replacements)
• Supporting onboarding/offboarding processes
• Maintaining documentation and asset records
• Contributing to process improvements and IT projects

Desktop Support Specialist – Key Skills Required

• 5+ years in desktop / end-user support
• Strong experience in a 2nd/3rd line or escalation role
• Proven AV / boardroom / video conferencing experience (essential)
• Experience supporting senior stakeholders or executive users
• Strong communication and problem-solving skills

Nice to have:

• Microsoft certifications
• Experience with Teams Rooms or similar
• ITIL knowledge
• AV-related certifications

This is an on-site role in central London so all candidates must be able to work full-time in.

Please apply now if this role is of interest.