Product Manager

Product Manager – Customer Experience & Rewards

Location: London (Hybrid – 3 days in the office)

We're partnering with a high-growth, profitable fintech that's transforming the way small businesses manage their finances. With a rapidly expanding customer base and ambitious growth plans, they're looking to appoint an experienced Product Manage r to take ownership of the customer experience and rewards proposition across their digital platform

This is an excellent opportunity to join a fast-paced product team where you'll have genuine ownership, work alongside talented engineers and designers, and deliver products used by hundreds of thousands of customers.

The Role

As Product Manager, you'll own the roadmap for the customer experience and rewards offering, driving product strategy from initial concept through to launch and continuous optimisation. You'll play a key role in shaping how customers interact with the platform across web and mobile, ensuring every touchpoint delivers an outstanding user experience.

Working closely with Engineering, Design, Data and key business stakeholders, you'll use customer insight, analytics and experimentation to prioritise product improvements that increase engagement, retention and overall customer satisfaction.

Key Responsibilities:

• Own and deliver the customer experience and rewards product roadmap.
• Manage end-to-end customer journeys across web, iOS and Android platforms.
• Define, monitor and analyse key product metrics to inform decision making and prioritisation.
• Utilise AI tools to create wireframes, mock-ups and user flows to communicate product concepts effectively.
• Identify customer pain points and deliver solutions that improve usability, engagement and retention.
• Manage the full product lifecycle, from discovery and planning through to launch and post-release optimisation.

About You

We're looking for a commercially minded Product Manager who enjoys taking ownership and thrives in a fast-moving environment.

You'll ideally have:

• Proven experience delivering product updates on a frequent release cycle.
• Experience managing digital products across iOS, Android and Web.
• End-to-end product ownership, including roadmap planning, delivery and performance analysis.
• Experience working on products with a large, active customer base.
• Strong commercial awareness with the ability to balance customer needs and business objectives.
• Experience within fintech, financial services or payments.
• Exposure to rewards, loyalty programmes or subscription-based products.
• Excellent stakeholder management skills, including presenting to senior leadership.
• A data-driven approach to product decision making with strong analytical skills.

For more information apply now!