IT Support Technician Apprentice (L3) – Xact – Evesham, WR11 4BY – £16,380p/a – 35hrs/w
The IT Apprentice will assist in the day-to-day technical IT Support for the Xact companies. You will work alongside other members of the IT Team and where necessary third-party partners/parties to support the delivery of IT to staff and delegates.
Role
Key responsibilities:
- Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
- Progressing and escalating issues accordingly.
- Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
- Assist in the support, monitoring and development of internal IT Systems.
- Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
- Provide excellent customer service and be fully responsive to the needs of the customers and employers.
- Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
- Assist with the support of systems such as Telephony and CCTV.
- Undertake a maintenance schedule on specified assets, keeping accurate records of work undertaken.
- Prioritisation of own workload.
- Any other task deemed reasonable to support the needs of the business.
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communications Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday 9AM-5PM.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th March 2026
- Start Date
- Tuesday, 7th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4 (C) (Essential)
- Computer Science/IT GCSE, grade 4/C (Desired)