Apprentice Business Administrator
We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
Role
- To achieve the service levels in accordance with your department’s targets
- To take calls and respond to emails of customer queries as per KPI’s set by the department
- To order consumables based on customer requirements, doing all necessary checks
- Monitor and order stock based on business and customer requirements
- Schedule technician service tickets based on SLA, skill sets and area
- To reconcile purchase orders and invoices, ensuring correct payments are actioned
- To keep all database systems updated and correct, ensuring that customers are charged correctly for services provided
- To complete all administrative and lease filing and scanning to Live-drive
- To provide administrative support and guidance to XBM staff and customers
- To maintain both Vantage and Live-drive databases as directed by the company standard
- To be involved in XBM projects as and when requested
- To support the Lease team in adding contracts to Vantage and contract checking, ensuring customers are being charged correctly
- To assist in the monthly billing process as and when required
- To support the Directors and the senior management team in ensuring the company core values are implemented at all times
Training
You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training. All training will be delivered through remote delivery into the workplace.
For the right person there is opportunity to progress on to higher level qualifications and secure full-time employment.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- WOODSPEEN TRAINING LIMITED
- Working Week
- Monday to Friday and shifts will be discussed at interview.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 27th June 2025
- Start Date
- Wednesday, 2nd July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
XBM LTD
The XBM family of businesses are some of the fastest growing digital technology and managed print companies in the UK, with sales and services teams working from Glasgow, Newcastle, Leeds, Manchester, Birmingham, and London. Our Head office and National Service Centre are in Leeds, West Yorkshire, and our Southern Regional Service Hub is in Aston, Birmingham. Early Growth Led by a management team with over 30 years of experience in business technologies, XBM was incorporated in 2008 and based in Wakefield, West Yorkshire. With growth came the need for more space and the business moved to Morley, on the outskirts of Leeds, West Yorkshire. XBM grew rapidly, first opening a regional office in Newcastle and then, in 2018, expanding to the West Midlands, buying an office and later a service centre in Aston, Birmingham, with help from the Nat West Bank.
- Company
- XBM LTD
- Location
- ACCESS HOUSE, NEPSHAW LANE SOUTH, GILDERSOME, MORLEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- XBM LTD
- Location
- ACCESS HOUSE, NEPSHAW LANE SOUTH, GILDERSOME, MORLEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted