Information Technology Support Assistant

IT Support Assistant

£45,000 + Bonus + Excellent Benefits

Location: London | Permanent | Office-based

A leading global entertainment corporation is looking for an IT Support Assistant to join its European Technology team, providing first and second-line support across multiple international offices.

Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.

This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.

Responsibilities

• Provide first and second-line IT support to end users

• Troubleshoot Windows, macOS and Microsoft 365 issues

• Configure laptops, mobile devices and other end-user hardware

• Administer user accounts within Active Directory and Microsoft Entra

• Support networking issues including TCP/IP, DNS and DHCP

• Maintain printers, meeting room technology and office IT equipment

• Ensure incidents and requests are managed through to resolution

• Participate in an out-of-hours support rota

Skills & Experience

• Previous IT Service Desk or Desktop Support experience

• Excellent customer service and communication skills

• Strong Windows and macOS support experience

• Microsoft 365, Active Directory and Microsoft Entra administration

• Hardware support including laptops, printers and peripherals

• Understanding of networking fundamentals

• Ability to prioritise workload and work independently

Desirable

• ServiceNow experience

• French and/or German language skills

What's on Offer

• £45,000 basic salary

• Annual bonus

• Excellent benefits package

• Career development within a global entertainment organisation

• Exposure to a broad range of enterprise technologies

• Full-time office-based during probation, with some hybrid flexibility available thereafter

If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.